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BMW
- Automotive
- Houston, TX
About this business
Location details
17730 North Fwy, Houston, TX, 77090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Services The vehicle service delivery was unpleasant. Felt the dealer was punching for us to get our vehicle early and wanted payment for services. Also felt as they wanted their curtesy vehicle back ASAP. Wouldn’t service my vehicle here again.
Business response:
Hi Hans, we regret to hear that your recent service experience was anything less than exceptional. When you have an opportunity, please reach out to our General Manager at (281) 305-8901 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Not a Happy Customer Pickup my car it wasn't wash, oil gauge saying it's low Customer services didn't meet & greet. Covers for the battery and fuse panel was not put back together. Very Disappointed
BMW 318I Service Excellent service. Service advisor very helpful. Easy check out.
Business response:
Tommy, we're pleased you received excellent service from our team. We hope to see you again soon!
Review of Used Car Purchase I had my usual outstanding buying experience with BMW of Houston North. Greg Schell is the best! I live 45 miles away and would never buy a BMW from anyone/anywhere else. This is the eighth BMW I have purchased from them.
Business response:
Paul, we're pleased you had another outstanding purchasing experience with Greg. If there's anything else we can help you with, please give us a call!
Selective services BMW North Houston doesn't seem to be capable of booking appointments and honoring those service appointments for customers when they arrive. I've tried twice to schedule my vehicle for service and pick up a loaner vehicle both times I made the request four days out and both times BMW North has not been able to service my vehicle nor provide me with a loaner....horrible customer service I'll stay going to the Woodlands they actually listen and go out of their way while BMW nirth treats you like oh well who ... read more
Business response:
Earl, we're disappointed our team didn't deliver top-notch customer service for you. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (281) 305-8901 to discuss what we can do to help.
Bad service Bad service, waited 7 hours and finance guy Fred never called back after gave wrong information at signing.
Business response:
We regret to hear about your experience with us here, but we're glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.
Routine maintenance Took forever for shuttle to pick me up. There were 2 people with same last name-they were all confused. My job was closed when I finally got picked up.
BMW North Houston Hannelore Briggs was extremely helpful throughout the process. She was very knowledgeable about all the cars and was able to answer all my questions about the differences between the cars I was interested in. I was very pleased with the whole transaction.
2016 BMW 3201i Great experience. The salesman Alex was professional. The Finance rep Keli professional also. Thank you.
Business response:
Gary, we are deeply disappointed by your lackluster experience at BMW of Houston North. If you would be willing to give us another chance in the future, please reach out to our General Manager at (281) 305-8901. We would appreciate the chance to turn your experience around.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,647 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.