BMW

Nansar 

on DealerRater

6 years ago

"Hassel free & excellent customer service!" The team at the BMW store make sure that your purchase is hassel free! This is my third BMW from them and it is always a pleasure. You get the complete package with service to finance to sales. Great job Dean, Jonathan, Joe (service advisor), and Eric (finance)!! 

dlutz 

on DealerRater

6 years ago

"Excellent, very informative, efficient and friendly." Paul Kolleck was extremely knowledgeable of the BMW products. I bought a used Z4 but also discussed a new hybrid 5 series. He gave me all my options very clearly, was professional and easy to deal with. I really enjoyed this transaction. Susan Ward demonstrated my car for me prior my purchase. She was phenomenal. I learned a lot from her and she followed up with a couple emails to help demonstrate a few items to me. I did my finance, maintenance and enamel purchasing thr... read more

Lurie L 

on DealerRater

6 years ago

"I am from Illinois and was looking for a pre-owned BMW..." I am from Illinois and was looking for a pre-owned BMW for weeks Upon seeing one at The BMW Store in Cincinnati, OH I wasn't sure what to expect or being hesitant to purchase a vehicle five hours away, John made the process delightful and exceptional. Providing me additional detail photos , constant communication about the vehicle's condition and maintenance. And when i found some irregularities, he got them fixed ( vin label was badly scratched, so he did ordered a... read more

Chris & Jen 

on DealerRater

6 years ago

"Great experience ... as always!" This is the fifth or sixth BMW that my wife and I have either leased or purchased from The BMW Store, and we are once again very happy with the experience. We were in a position around the holidays of having to get rid of our old BMW X5 (high mileage and costly repairs), and Dean and Ric worked with us on both price and getting it scheduled into their last January production slot. Plus, they secured us a loaner until our car arrived (way earlier than either of us expected, to boot). The expe... read more

traciesteinert 

on DealerRater

6 years ago

"I had a very pleasant experience purchasing my new BMW. I..." I had a very pleasant experience purchasing my new BMW. I explained to Paul that I do not like car shopping at all so he asked me a few questions to find out what I was looking for. He listened to what I had to say and said I think I have the car you are looking for. It was exactly what I wanted. I took it for a quick test drive and loved it. We took care of all the paperwork over the phone. I came in with my husband on Saturday and took my new car home. It was p... read more

SPH 

on DealerRater

6 years ago

"Extraordinary BMW dealership" We've just taken delivery of the fifth BMW we've purchased over the years from The BMW Store. Recommend this dealership unreservedly. The New Car Sales and Service Departments are world class - from the general manager of New BMW Sales (Ric Koresky), our long-standing BMW Client Advisor (Dean Stathes), BMW Genius (Susan Ward) and Finance Manager (Eric Fender). They genuinely have earned our complete trust. Each is expert, responsive, and accountable. They are trustworthy "straight-shooters". As... read more

gsparks 

on DealerRater

6 years ago

"With Ease!" The whole transaction was very fluid, easy and fair. Paul and the team were able to work test drives into my schedule and we were able to negotiate terms very easily using multiple ways of communication. 

John 

on DealerRater

6 years ago

"We quickly came to reasonable financial terms on purchase..." We quickly came to reasonable financial terms on purchase of new car and trade. They spent a good amount of time with me to show me features and options. 

lynnlach04 

on DealerRater

6 years ago

"Easy and Smooth!" This is my third BMW! Love my new car and all it's new features. The entire staff continues to exceed expectations and that is why we continue to come back to the BMW Store.