BMW

educatedbuyer1353 

on DealerRater

14 years ago

I fell for the Trucar.com bait & switch scam. Went to Turnersville after getting a very low price quote in response to my specifications vehicle through trucar. Trucar indicates the dealer will adjust off of that price base. In the end, their price was $3000 higher than Trucar quote because the vehicle was not in stock. It was in transit and could have been picked up by the dealer for their inventory and shipped to them with no added cost. They then low balled my trade by $2900 - $4000 depending on the others dealers I spoke... read more

aim 

on DealerRater

14 years ago

Purchased 2005 3 series at a time when Matt was there as sales mgr. No bs, arrived at a deal we could all live with. Since then, Tom the gm is gone, Matt the sales mgr has departed, much of sales staff and Andy in the service dept has turned over. The environment has changed. It shows. Repeatedly, I have gone in for service, tires, brakes etc and they continue to upsell or find important unexpected repairs for things not broken. I have sought second opinions from the Mt Laurel BMW dealer (after declining these ongoing unexpe... read more

Brucee23 

on DealerRater

14 years ago

These guys are crooks. They charged me two hours ($250) for a "diagnostics test" and concluded that "You have a broken window" (WTF). They charged me two hours, but I witnessed the mechanic walking around and "doing other stuff", not working on my car, for 1.5 hours of the 2 hours they charged me. This dealership wanted $1,100 to fix a broken window. I took my X5 to "AJAX" on 6205 Passyunk Avenue in Philadelphia, got the front driver window replaced for $135 + tax, in and out of there in 30 minutes...This BMW dealership are ... read more

bobo23 

on DealerRater

14 years ago

purchased a 2004 certified 3Series in 2007.Started having problems with acceleration right after i passed 100K miles.Replaced Fuel pump at a local mechanic (impeccable service) then my engine died ,was told the engine cracked because I didn't install a BMW fuel pump.I was told I could puchase a new vehicle but that I would have to wrap the balance of the loan into the new vehicle.I didn't want to do that I thought BMW should take responsibility for the engine but was then told my car was too old.In the midst of all this my h... read more

ddefran 

on DealerRater

14 years ago

I leased a 1 year old bmw from them back in 2007..I paid the car every month out of my 36 month lease on time.. As I got to the 33rd month in the lease I turned the car in because I had moved and wasn't going to be around that area...BMW tried to say I had 4000$ worth of damages on my car that was not "NORMAL WEAR AND TEAR"..what a**holes.. They said if you lease another one, we will take care of that for you...So they basically find minor things thats wrong with your car and then blow them up into ridiculous charges..My cre... read more

surfed1 

on DealerRater

15 years ago

Complete ripoff place. If you have done your homework, don't even bother to go there. You will be leaving right after you get an answer to your offer or their counteroffer. I went there a couple of times in the space of 3 months of 2008 looking to purchase a new 3-series. Made one offer on a vehicle "out the door price". Their counter offer was 3 grand over that. No thanks. Little discount on the price and the trade in was low balled by more than 2 grand. Got up and left. Went back 6 weeks later. They had a vehicle that was ... read more

Speed racer 

on DealerRater

15 years ago

My Family and I have brought 8 BMWs' from this dealership since 2006. Since mid 2009, the company fired many key positions including my sales manager Matt. I was told the new Manager is a family memeber of the president of the complex. Let me say he is rude and unprofessional. I will only get my car service there but will not buy another BMW from there. I have found out that Matt have moved to Mainline BMW across the bridge, my next car will be from Mainline BMW !!!!