This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Turnersville, NJ
About this business
Location details
3400 Route 42, Turnersville, NJ, 08012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Replacement of a tire on new car" Just purchased a new BMW X3. Less than 300 miles. We have a nail in the tire. We were told the tires have no warranty because they are Bridestone and not Pirelli's. Apparently, Pirelli's have the warranty and Bridgestones do not. We were never told when we were offered the additional tire warranty that the tires on our BRAND new car were not covered by BMW. I was than told that when I buy the replacement brdigestone, it is covered because I am purchasing it from BMW. I told them I bought th... read more
Business response:
Steve, We take our customer feedback very seriously, and I would like the opportunity to address all of your concerns further. Can you please send your preferred contact method to me at Pnaegele@bmwofturnersville.com? I look forward to hearing from you. Paul Naegele General Manager BMW of Turnersville
"I understand Covid 19 but not personal at all, did not..." I understand Covid 19 but not personal at all, did not even take personal time to talk about 2700 dollars of extra work needed in the future. Just talked a little over the phone but not when I picked the car up.
Business response:
Hi, I am very disappointed to hear that you feel your service experience did not meet your expectations. I take your feedback very seriously and would like the opportunity to speak with you about what happened. Please contact me at Pnaegele@bmwofturnersville.com at your earliest convenience. Best, Paul Naegele General Manager BMW of Turnersville
"VERY BAD DEALER YOU EVER DEAL WITH" Since the day one i get the car, every one lies there, No manner. Nobody cares, when you call they tells we are busy, will call you later, no body calls with lies, I wonder what kind of management there. I do not recommended to any one
Business response:
Ashraf, I am sorry to hear you felt disappointed in regards to any customer service that may have not met your expectations. Given the opportunity, I would like to speak with you about your experience and learn more about what happened. Please email me at Pnaegele@bmwofturnersville.com. Thank you, Paul Naegele General Manager BMW of Turnersville
"Does Not Honor Warranty on New Vehicles " This dealership does not honor maintenance plan that was included with new car purchase. Service dept will do anything possible to save money. 2016 BMW X5 included maintance plan which covers wear and tear on Brakes, Brake Pads, Brake Discs, Brake Rotors, Wipers. Vehicle indicated rear brakes where due for service. Brought vehicle in for service to return the same day as it was complete status. The paperwork they initially gave stated that the brakes rotors rear where replaced. Afte... read more
Business response:
Hello, I regret to learn about your disappointment with your recent service visit and with your maintenance plan. We appreciate your feedback and would like the opportunity to discuss your experience. Can you please send your contact information to me at Pnaegele@bmwofturnersville.com? I look forward to hearing from you. Paul Naegele General Manager BMW of Turnersville
Be careful about how they determine trade value. In short, I had 2 other local dealer quotes for the trade value and offered them to Turnersville to match or beat. To be fair they appraised my vehicle by driving it over to their chevy dealer. I was told that the value declined because the chevy dealer had the same vehicles available with a a 20% discount. I called the chevy dealer to confirm and guess what was the response by the employee who helped me..."O no we don't have that particular vehicle available--very desirable b... read more
BUYER BEWARE ... Unless you can afford to purchase a brand new vehicle from Turnersville BMW in New Jersey do not even consider going to this dealership! When purchasing a new vehicle you know that this vehicle has come from the factory and you are the only owner so you are aware of the history of the vehicle. Unfortunately there are some people like myself that have always wanted a BMW and consider buying a used one as a means if getting the vehicle they want without the huge price tag. So I have researched the BMW 5 series... read more
I have never had a worse car buying experience. First, we drove over an hour to this particular dealership because they had a car in stock that we specifically wanted. We contacted the dealership at 3:30 pm and were told the car was still available. When he got there, we were informed that the car was sold at 11:30 in the morning. The only explanation they could provide was that person who told us the car was available was actually off-site and only checks the inventory in the morning. The manager assured us he could find a ... read more
I bought a 2006 750Li from this dealer about eight months ago. So far the gaskets went bad and costs me $4,000. The car was sold to be with an airbag problem which costs $1,100 to fix. The transmission gasket seals went bad and costs me $900 to fix. The transmission went bad and costs $5,000 to fix. When they were fixing my gaskets they kept my car for a month. The car was smoking and I had to bring it in twice to fix the problem. It took them four times to fix a blinker. I am not including service problems because every car... read more
I purchased a new vehicle from this dealership in August of 2011. This vehicle was obviously a 'lemon' as it was in the service shop for approximately 15 days in the first two months. Mr. Norton, the Service Manager (and I use the term Manager loosely in this reference) and his staff are unprofessional and unqualified to repair these vehicles. Mr. Norton had the nerve to tell me that 'I want to fix your vehicle because that is how we make money'. Mr. Norton - that is not something you tell an irrate customer who recently spe... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,185 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.