BMW

Karyn Sullivan 

on Facebook

6 years ago

First I was not told to bring declaration page of my insurance for loaner car. Then all services I requested was not done. Had to bring car back a second time to have completed. Was not called when car ready. Car was not washed. I called and was told car was ready, but when I got there the paperwork was not completed so I had to wait.. They do not follow through with what they promise.. 

Wendy Pindy 

on Facebook

6 years ago

we brought both of our BMW 760 n m6 to BMW of Bakersfield spent over $16,000.00 in repairs.n they did not warranty their work n now one blown engine, another needs transmission. miss diagnosed BOTH cars replaced items that did not need replaced and caused v12 has 130,000 miles engine to blow, and transmission to go out in m6 has only 70,000 miles drove them to Utah has to bring it back 6times stil didn't fix towed the m6 back to BMW said they didn't have a mechanic qualified to fix it now sitting with another $20,000.00 in r... read more

Djurdja Kusic 

on Facebook

8 years ago

Do not buy from them!!! Disappointed! They really did not provide BMW customer service. I addressed my issue with BMW directly as well! �I own 2 other BMWs and this is our 3rd one, bad experience! �I purchased a 2015 X5 and had it shipped to Illinois. Dealt with Mazen who you should avoid! �I was promised a back up camera and a car with all options, certified car, floor mats, 2 keys, detailed car, new all season tires ext...�I asked to confirm everything in writing and sales person told me i had trust issues and they are a B... read more

Cristal Pizano 

on Facebook

8 years ago

A few months ago I took my x5 in for front break service after my service was done I was told I had to get a new tire because one of my front tires had a gashe in it. I asked my service advisor to send me a picture because I would have noticed a gashe in my tire since I had washed my vehicle by hand before I dropped it off and did a walk through with him. He tells me it's not noticeable that we wouldn't have seen it doing the walk through. I get the picture and the gashe is like 2 inches long. I definitely would have noticed... read more

Janie Ehret 

on Facebook

8 years ago

The worst sales men ever ! Just trying to get you in car weather you like it or not. All about trying to close the deal. Oh and don't you dare go over your miles you'll be paying outrageous fees. 

Kenny Mount 

on Facebook

8 years ago

Trying to get someone to answer even a phone call in the service dept is impossible. Leave messages, no return calls. Call over and over, straight to voicemail. We have two BMW's left and we're done with their crap service.. Dealing with Lotus and Mercedes is day and night compared to this dealer..