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BMW
- Automotive
- Bakersfield, CA
About this business
Location details
5400 Gasoline Alley Dr, Bakersfield, CA, 93313, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 a.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Business response:
Dear Ron, We truly apologize for the title experience and are working diligently to rectify the situation. We are relying heavily upon the state to also work quickly. In the meantime, if there is anything that I can do for you, don't hesitate to contact me directly. Sincerely, Mike Riar, General Sales Manager
Overpriced brake pad and sensor service. Very disappointed. For my "18 X1 found out today brake maintenance is not part of my warranty. Had a "11 1 Series and brakes were include in the maintenance warranty. Once I got my X1, I didn't think to ask and of course they didn't inform me. BMW of Bakersfield is charging me $508.00 to change only the front pads and sensors. Ridiculous price. Extremely over priced. Very disappointed customer. I won't be going here for anything other than what is covered under my schedule maintenance... read more
I had a appointment for a oil change they drained the oil out and forgot to refill it with oil. Washed it and let me drive off like that. Got across town and my car and my car notified me that my oil was low. Had to drive it all the way back to the dealership for them to do their job right and put new oil in my car. Their mistake was “mistakes happen”.
My first experience with BMW if Bakersfield hasn’t been a good one m. We purchased a vehicle sight unseen but were told by the sales associate Daniel that it was “identical” to the car we test drive minus a different color interior. When we picked up the vehicle 5 days later the tires were a different size as well as the rims not being the same. In regards to finance we have had nothing but issues. We were charged for her old car 2 weeks after we had grounded it with BMW of Bakersfield. The finance manager has terrible respo... read more
Business response:
Hello James, I apologize about the experience. Please bear with us during this time period. I am in the process of investigating this right now and will get back with you. Will you please DM your cell number just in case we don’t have it. Thank you for your patience and feel free to reach out to me directly. Sincerely Michael Udell, General Manager.
They are not people who keep their word! They owed us money on a purchase of a vehicle. Was told check was mailed out Monday before have not recieved it. Now apparently their accounting and finance staff have been out for two weeks. What kind of dealership especially one of this caliber is this?
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 1,308 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.