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BMW
- Automotive
- Westbrook, ME
About this business
Location details
7 Saunders Way, Westbrook, ME, 04092, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not one to ever do anything like this but i can not in good faith allow anyone else to experience this kind of mess. I had my car in 2 weeks ago, after some investigating it was deemed to be an electrical issue. I was experiencing “bucking” while driving and feeling as if I was “slipping on ice” while driving on a warm sunny day. I was told originally it was due to an electrical fault and after 4 hours of work to the vehicle they stated it was fixed but that the tire sensor light was still on (I planned on getting the t... read more
overpriced, pressure sales, lack of transparency
Business response:
We certainly apologize for any frustration caused, Stephen. We understand that our service manager, Walter, has reached out to further assist. Please do not hesitate to reach back out. We do appreciate your business greatly.
very poor communication. Gave mixed message about what service my car needed
Business response:
We do apologize for any confusion, Joseph, as our goal of course is to have every service needed/performed to be as clear as possible. We understand that our service manager Walter has reached out to further assist - please do not hesitate to reach back out if you need anything at all. Thank you again for your business, we truly do appreciate it.
I had bought a car from Bill Dodge used vehicles in the past and had a terrible experience with the vehicle and the dealership. Against my better judgment, my fiance and I recently bought a BMW from them, assuming that the experience there must be better. When purchasing I asked if all maintenance had been updated (oil change, filters, etc) and was told yes, that this was part of the certification process. Four months into owning the vehicle it says I need service for these items, which ended up costing more than $700. This ... read more
Business response:
We certainly apologize for any confusion or inconvenience, Dora. We certainly appreciate your business, and understand that our Service Manager, Walter was able to touch base with you. Please do not hesitate to reach out further if you need any assistance.
Review for the service department. My husband brought our BMW, which we bought there, in for our first oil change since we got it today. He said it was a horrible experience and would never bring it there again. First off, unless you are an old let man, they don't acknowledge you or provide the normal BMW courtesies usually provided with a service such as a vacuum of the interior. As a matter of fact, asides from not vacuuming our vehicle after servicing, the also forgot to shut our hood when returning it to us. Second, an o... read more
Business response:
Good afternoon, Malay, and thank you for reaching out. We certainly apologize for any inconvenience caused with your husbands visit. It looks like our team recommended an engine air filter and brake flush, which was due with the oil change. The inspection sticker was failed due to corroded rotors, which is an immediate issue, not an issue for down the road. Safety is our #1 priority. We understand that Taylor has reached out to further discuss. We apologize again for any inconvenience, and please do not hesitate to reach out... read more
I gave you a negative review last week and asked you to contact me. I knew I would never hear from you.
Business response:
Good morning, Mark, and thank you for reaching out. We certainly apologize for any inconveniences that you may have experienced, but we do not see any negative review from you on any of our sites. We would love to help you further, feel free to send us a message with more information. Thanks Mark!
When you have hours being open for the parts and service. You should be open. Granted I got here 5 mins before close but it’s plain bad customer service.
Horrible service department. I would suggest getting g diagnostics or repairs by a grocery store clerk before going to one of the mechanics there.
Business response:
Hi Maxwell – We were able to pull up the information from your most recent visit back in June 2015. It shows that your vehicle was serviced and you spoke with our service manager Ryan Jenkins at length about the issues with your vehicle at that time. We apologize that we were unable to come to a resolution at that time, but we thank you for choosing BMW of Westbrook.
Business response:
Hello Terry, it would seem that bolts broken on an engine mount should have been noticed and quite obvious. We would be glad to take another look at it with our service manager and service director and see where the misunderstanding is. We apologize if that was overlooked and would appreciate you letting us give your car another look to ensure your safety.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 776 reviews.
When is BMW open?
BMW is open now. It will close at 5:30 p.m.