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BMW
- Automotive
- Kailua Kona, HI
About this business
Location details
74-5533 Loloku St, Kailua Kona, HI, 96740, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Brought in a vehicle for a safety recall on the airbags. Appointment was scheduled over a week out, received appointment reminders daily. Dropped off the vehicle, spoke with the service rep who advised they would need the vehicle overnight. This was not communicated prior, was told it would take a couple hours. Arranged for a ride then to be told it would be done in 4 hours. Ride came to get me and then received a call from BMW 30 minutes later that they don’t have the parts and to come back and get the vehicle. Poor communi... read more
Business response:
Aloha Brittany, I apologize for your recent experience with our service department on the airbag recalls for your clients X6. We certainly strive to give much better service than that and we don’t want to waste your time. When the airbags come in for the X6 I would like to offer our BMW valet service for the next appointment and we’ll pick up and drop off the vehicle at your preferred location to streamline the process and minimize any inconvenience for you. Please also know that we do offer many perks for BMW’s such as comp... read more
Dual i8's getting fed.
WORST EVER. MADE A PHONE ORDER TO CHANGE A LIGHTBULB AND GIVE DIAGNOSTIC FOR REPAIRS. WAS CHARGED $500 FOR NO LIGHTBULB CHANGE AND A DIAGNOSTIC WHICH TOOK 2 1/2 DAYS AND REQUIRED A HOTEL STAY FOR US. DIAGNOSTIC WAS WANTING TO BILL ME ANOTHER $3500 FOR REPAIRS. HAD IT DONE ELSEWHERE FOR $1600. THEY ARE LIARS AND THEIVES, WILL NEVER GO BACK.
I had to give one star just so I can give a rating. When I leased the car in 2/2016 I was very satisfied. As soon as I drive it off the lot the service ended!! I am so disappointed with the lack of service and communication. Definitely not what I signed up for! 0 stars Will never purchase from again or recommend this dealer. This establishment is tarnishing the BMW brand.
Business response:
We apologize about your dissatisfaction with BMW of Hawaii. We strive to exceed all customer service expectations.
I bought a BMW yesterday. People were very friendly and knowledgeable. They gave me 2 BMW hats and a calendar BUT!!!! Today i talked to one of my co-workers who also bought a BMW from the same dealership little while ago and he was given 2 BMW polo shirts. I got two hats but was not given a BMW polo shirt!!!! Feels left out. lol Can i get those BMW polo shirts for my wife and i... if we visit? we would be grateful. lol :) .... P.S. I just noticed about that $1,000 credit toward purchasing a BMW thing for volunteering to test... read more
Business response:
Hopefully you are enjoying your new BMW X3 and your experience with us is worth a little more than just 1 star? Again I apologize for the misunderstanding about the Olympic Drive event we held last summer, but obviously it is an event that happened 7 months before you actually purchased your BMW. An update of your rating would be greatly appreciated. If you have any questions or concerns, please do let me know. Mahalo!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 750 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 7:30 a.m.