Tony and Mary on Cars.com
8 months ago
10/23/2019, 01:05 AM
Great service by Patrick at BMW of Rochester
Just bought a 2020 X3 from Patrick Sheehan at BMW of Rochester. Patrick was extremely accommodating and helpful throughout the whole evaluation and buying process. My wife and I were just beginning our quest for a new car and frankly were considering buying a Lexus. However we were so turned off by the local Lexus dealer when their sales staff completely ignored us as we inspected 2 models for over 40 minutes in the showroom. We ended up at BMW of Rochester since it was just down the road. We were approached with a friendly greeting and informed where to look for small SUV models, no high pressure sales. The following week after doing some research, I wanted to test drive an X3 and that's when I met Patrick. He quickly arranged to get a car available and we went for a long test drive. Since the car would be primarily driven by my wife, I wanted her to test drive it when she returned from a trip. Patrick suggested that she take it home for an extended time to get comfortable with the model. When he asked what the next step would be, I mentioned that we were in the search stage and still wanted to look at a Lexus but would have to visit an out of town dealer due to our bad experience locally. He recommended that we reconsider the local dealer to expedite our search and make for an easier comparison. That evening my wife and I discussed how Patrick must really be confident in the BMW product he is selling and wants the customer satisfied with their car even if it meant losing a sale. That is true customer service and made our decision easy. After deciding on purchasing an X3 with certain color, safety, and convenience options, Patrick tried to find the car for us locally but was unsuccessful so he recommended that we order one from the factory promising that it would only take 4-6 weeks. We settled on a fair price and were anxiously awaiting delivery. It arrived yesterday after 3 1/2 weeks and my wife can't wait to enjoy the BMW experience. Thanks Patrick and BMW of Rochester.