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BMW
- Automotive
- Seaside, CA
About this business
Location details
1 Geary Plz, Seaside, CA, 93955, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
"The Best! Received stellar treatment and service" Kenny Lampton was my service adviser. He is a Rock Star when it comes to taking care of his customers. Whomever worked on my 328 i did a fantastic job. Kenny kept in contact with me every day to give me an update as to how progress was being made with my BMW. Kenny made sure that my car was repaired perfectly and was safe for me to drive from Santa Cruz to Monterey where I'm employed as an RN. Someday when it's time to buy a newer model BMW I will come to Monterey BMW for my... read more
Business response:
Hi, Nurse! We're happy to hear your service visit experience went well and we were able to get your 328i running like new. Thank you for sharing your experience with us online and for your business. Let us know when you'll be ready for your next BMW!
"Great service " It’s always a great time taking my car for service Chris Alameida is always the guy to go always there to help and great car advice overall I am very satisfied with BMW of Monterey
Business response:
Hi, Juarez-Alejandra! We're happy to hear about your service visits with BMW of Monterey! Let us know if there is anything else we can do for you, we would be happy to help.
"Great service, love our service advisor Mike Kyle" We love our advisor Mike Kyle and his attention to our requests and needs. He always tries to accommodate our schedule since we live a fair distance away and is very reasonable, open and honest, and does not insult our intelligence when discussing any issues. No BS from Mike, that is what we appreciate the most, I guess.
Business response:
Hi Cat2010, thank you for the review! We’re thrilled Mike Kyle provided you with such a positive experience. We’re grateful for having such dedicated team members and also thankful for your business!
"Smog Certificate" Very easy to make an appointment by telephone. Service advisor was efficient, and the smog check was completed while I waited in the new waiting room. And, the vehicle was washed before being returned to me. A good experience.
Business response:
Thank you Beemeroo, we appreciate the review! We're glad to hear our service staff could be of assistance. Thank you again for choosing BMW of Monterey.!
"Service X3" The new BMW serice area looks very modern, and very customer oriented. Mike at the service department treated us very GOOD ALL AROUND, as usual.
Business response:
Huixl, thank you for taking the time to share your experience with us online. We are happy to hear your approval of our service department! Let us know if there is anything else you may need, we would be happy to help.
"You’ve got a great team!" Since we first leased, then bought, our 2004 325i, we have always had the best service from all the team at BMW Monterey. Joe is always professional as are our technicians, parts department personnel, and every one we deal with. Keep up the good work!
Business response:
David, we're so glad to hear that you had an enjoyable experience with help from Joe. Thank you for taking the time to share it online. You're a valued customer and we’re looking forward to assisting you again in the future!
"Great work! " I had 4 tires and an alignment put on my vehicle. The service was good as always from Joe and Javier. Thank you Mike Hayworth in Parts Dept. for ordering my tires. I can feel the difference on the new tires and my car feels like The Ultimate Driving Machine again!!
Business response:
Thank you for taking the time to leave us a review! Glad the new tires are working well for you. Let us know when you're ready to take your car to the next level, again!
"My service agent is professional, quick and trustworthy " Your new building is beautiful but not appropriate for your service representatives nor customers. Their desks are much too small for their needed equipment—phone, paperswork etc. Plus, for the waiting customer there is no chair etc by their service agent. There is wasted space in the middle of the sales room Your building design is not for the service customers but focused on the sales team. Please remodel.
Business response:
Runner. We're always looking for ways to improve our processes and experiences for customers and we appreciate you taking the time to leave a review.
"Five Stars!" I've leased two cars from BMW of Monterey and today I was in a jam because of a service issue, out of town. ANNA, is always professional and so helpful! She helped me talk to the Monterey manager and resolved the issue with the out of town service shop in just ONE day. Thank you BMW Monterey for your great customer service. Wish there were more like you around!
Business response:
Hi, Gracey43! Thank you for your kind words and taking the time to leave us a review of your experience. We are grateful to have an excellent staff on hand to assist our customers. Let us know if there is anything you may need. We are always happy to help!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 2,515 reviews.
When is BMW open?
BMW is open now. It will close at 5:00 p.m.