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BMW
- Automotive
- Charlotte, NC
About this business
Location details
6950 E Independence Blvd, Charlotte, NC, 28227, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just took my BMW to get serviced today and had an awesome experience... Everything from drop off to pick up. The only thing I would say needs an improvement are the loaner vehicles. It was smaller than my car and having to squeeze a 5 year old in a booster seat wasn't so great for her. (She had to sit with her legs crossed in the back seat) Maybe try matching up a car to the equivalent or better? Who knows, a better car may leave a great taste in the customers mouth and they may want to purchase a vehicle like it. Overall,... read more
Business response:
Julie thank you for the feedback. We appreciate your business and value your opinion.
Saad Mubarak is just amazing, excellent costumers service, the guy to see in service.
Got in and out same day I had a problem! Called at 2:30 with a problem, even though they were full, they fit me in at 2:45. Diagnosed and began work around 4. Out of here before 6. Spark plug cool packs (as I thought) were the problem. Under warranty. David and Gary were great. Would have had a same day loaner too if needed, but it's not necessary today. Thanks guys!
Business response:
Hi Troy Burnett! So happy to hear that you had a good experience with us. I'll be sure to let David and Gary know they did a great job! Thanks for the kind review.
Best team in the country! There is a reason they are #1 year after year.
Saad is always a pleasure to work with... Thank you...
Big thanks to Justin Love, Chris (the service manager ) for taking care of me and my vehicle and for bringing my concerns to BMW . You represent the Hendricks name above and beyond!!!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 7,439 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.