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Bonmente - Psychiatry & Therapy, San Francisco
- Counseling & Mental Health
- San Francisco, CA
About this business
Location details
One Sansome St, #1400, San Francisco, CA, 94104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been a patient here for several years and have consistently received excellent care from my providers. The medical team has always been compassionate, knowledgeable, and supportive. My concern is with an administrative policy regarding paperwork fees. I was charged $200 for medical leave paperwork and then informed that Disability Insurance paperwork would cost an additional $300. For patients whose medical conditions are impacting their ability to work and earn income, these fees can create a significant financial bur... read more
Great clinic with a really personable staff. The doctor they paired me with was great.
Bonmente is a mental health practice that truly stands out in the community. Their focus on accessibility, compassion, and high-quality care is something that's really needed. I appreciate what they're doing for mental wellness and believe they bring real value to the people they serve.
Business response:
The team here at Bonmente are delighted to hear your feedback, and we are proud to be the most trusted mental and behavioral healthcare provider. We also want to thank you for your feedback, we strive to provide excellent patient care.
I absolutely love Bonmente Clinic! I've bounced around to different places over the years, and this is the first one where I actually feel heard. The staff is welcoming every time I walk in, scheduling is simple, and they're always so kind and patient. My provider really takes the time to listen to what's going on with me and never makes me feel rushed. It's honestly the best mental health care I've had -- supportive, easy, and genuinely helpful. I highly recommend them.
Bonmente has been amazing. Everyone is friendly, quick to respond, and actually listens. My provider took the time to understand what I needed instead of rushing through things, and it's made a huge difference. Scheduling is super easy, and the whole experience just feels smooth and supportive. If you're looking for real, thoughtful mental health care, I highly recommend them.
Business response:
Thank you for leaving us such a wonderful review. We are thrilled that you loved your stay; our staff will be happy to hear that you are pleased. We prioritize patient experience and satisfaction, and your review reaffirms the hard work we do every day.
I was having issues with being able to pick up my prescription at any pharmacy because it was out of stock everywhere and Angela was so helpful! It was looking like I wasn't going to be able to get my medication for at least a week which I was very nervous about and somehow Angela worked her magic and I was able to get it within the next few days. Thank you so much!
Business response:
Thank you so much for your kind words. We really appreciate you taking the time to post your experience.
I'll try to keep this short. I have been to many different psychiatrist for 15 years and I was misdiagnosed and put on the wrong medication. I always had really bad anxiety & was placed on a lot of benzodiazepines. My ADHD wasn't treated at all even though I was begging for someone to help me. When I finally had enough I searched for a better psychiatrist and stumbled upon Bonmente. Even though I live in Hollywood and this place is in Long Beach they do TeleHealth video visits. I see Dr. Lisa Chan at this office and she is b... read more
The actual caregivers are fine but the administrative layer is mean/insulting and violates numerous laws. Fraudulent billing practices where they insert bogus billing line items like "assistance for telehealth" when no actual assistance was needed or requested. And Bonmente charges fees for copies of medical records when they are regulated to be free (they are electronic). Every single one of the other reviewers with the same complaint: FILE A COMPLAINT WITH THE STATE AND FEDERAL AUTHORITIES. Use claude ai or similar to type... read more
I rarely write reviews, but after three years as a patient at Bonmente, the recent decline in administrative support is concerning enough that I feel other patients should be aware. Until recently, my experience here had been very positive. The providers themselves have been good, and the administrative side of the practice used to make the process smooth and manageable. Unfortunately, that level of service has declined significantly. My recent interactions with the Administrative Assistant have been frustrating. The commu... read more
Frequently asked questions about Bonmente - Psychiatry & Therapy, San Francisco
How is Bonmente - Psychiatry & Therapy, San Francisco rated?
Bonmente - Psychiatry & Therapy, San Francisco has a 3.6 star rating with 25 reviews.
When is Bonmente - Psychiatry & Therapy, San Francisco open?
Bonmente - Psychiatry & Therapy, San Francisco is open now. It will close at 5:00 p.m.