Border Sheet Metal and Heating

Gail H. 

on Yelp

7 years ago

We hired Borders to complete an entire new HVAC system in our 1911 home in downtown CDA. We had many bids and even though Borders bid was much more than all the other contractors, we knew they were very knowledgeable and could get this job done right the first time and on time. They custom made our duct system which was needed for our old house as we were completely gutting and renovating back to life. Leanne and her team are always helpful asI had so many questions regarding my new thermostat etc and she was patient wit... read more

Hj O. 

on Yelp

10 years ago

Every time I call they are always friendly and knowledgeable. Even if it's not an emergency they come out quickly. And they don't charge me an arm and a leg!! 

Veronica C. 

on Yelp

12 years ago

I will always call Border Sheet for any AC problems. Tony was here promptly (same day I called) and was very thorough. He explained the problem and his recommendation and gave me a very fair price, unlike another company which tried to charge me 3X as much for the same service. Don't hesitate to call them first. 

Robert M. 

on Yelp

a year ago

These people sent me a bill for a service I didn't order. I told them I didn't order it and that I would not be paying the $112 for putting in a filter that my tenent ordered. I told them to send it to collections and then they called my wife and threatended her with collections so she paid it because she didn't want to have to deal with them again. I see other reviews about how rude and abusive the billing person is and this was the case when I talked to her. I would never use these people again under any circumstance. I ev... read more

Deac E. 

on Yelp

2 years ago

The technician tells you one thing and office does something else. The business manager is rude and talks over you. The second time i had to have a technician come to my house for the same problem. The second technician told us there wouldn't be a charge for this visit because nothing was really done and he thinks it was a control module or mother board and when he got to the shop he would look into the parts. He never called me back and they sent me a bill for 120.00. When i called about the bill i was told the technician N... read more

Steven A. 

on Yelp

3 years ago

Like at least one other customer, I had Border install my mini split A/C system in August of 2018 after being introduced through Costco. I was happy with the installation and the price. Recently, one of the room units has been making a noise that I wanted diagnosed. I called Border and told them I didn't want a special service call, but that if they were in the area, I would like a diagnosis. I told them I was unwilling to pay $100 per hour for a call that would take an hour of drive time to and from Hayden Lake. With tha... read more

Scott D. 

on Yelp

4 years ago

Showed up, tested it, said it needed replacing because it's R-22 (which was outlawed in 2010) . I could have told him that on the phone, saved him the trip, and myself the $180 he charged to tell me that. They sent a guy to give me a quote on a new system and he felt bad about it being really hot but explained they were out until Sept and I should look for other bids. They bailed. 

Timothy S. 

on Yelp

4 years ago

Installed an air conditioner and had to add it to the furnace to do it. They were great selling the whole service and installation, but couldn't care less about their craftsmanship or service afterwards. They installed it incorrectly and caused the new furnace to accumulate water In The fan housing. They not only refused to fix it, but tried to charge me to even look at it. Thank goodness for professionals who actually fixed it. I'm actually thinking of canceling my Costco membership because of the horror of this inciden... read more

Tony C. 

on Yelp

5 years ago

I had Borders install AC in my home in June after getting introduced to them through the Costco referral network. My initial review of them was great. We fired up our furnace after and early cold snap in sept. Furnace did not work, no heat. I called Borders and explained that they were the only people to touch my furnace within the last 3 months and i would like them to come look at it. They refused unless I paid them drive time and a service fee. Not happy. I called a local company to come tell me what was wrong. Th... read more