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Brightline Fort Lauderdale Station
- Train Stations
- Fort Lauderdale, FL
About this business
Location details
101 NW 2nd Ave, Fort Lauderdale, FL, 33311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:30 a.m. to 12:30 a.m. | |
| Tue | 5:30 a.m. to 12:30 a.m. | |
| Wed | 5:30 a.m. to 12:30 a.m. | |
| Thu | 5:30 a.m. to 12:30 a.m. | |
| Fri | 5:30 a.m. to 12:30 a.m. | |
| Sat | 7:30 a.m. to 1:00 a.m. | |
| Sun | 7:30 a.m. to 1:00 a.m. |
Justin was amazing!! The entire crew was amazing definitely would be going on BRIGHTLINE again
Business response:
Hi, Jimon. Your feedback is highly appreciated. We're so glad you had a bright experience, and hope to have you back onboard with us again soon!
The brightline staff were cordial and efficent. The sevurity personnell were amazing, friendly helpful and were always keeping an eye on things. The person who was running the bar was a totally different story. As i was waiting to order a take away, she didnt not even recognise me for 20 minutes and then went on to serve other customers, so I was unable to make a purchase as the train arrived. I guess that she didnt like people from out of town with luggage
Business response:
Hi, Howard. Thank you for bringing this to our attention. We'd like to know more so that we may improve future interactions with our teammates. Please feel free to visit our help center page & click on the chat widget to get additional support: gobrightline.com/contact
Shout out to Jay at the FLL station he was so kind and guided me through the free shuttle to FLL airport :)
Business response:
Hi, Lizeth. We appreciate the kind words and are glad we could provide you with a positive experience!
It was a great experience for our family… so easy, clean and enjoyable. Drew in Ft Lauderdale and Caesar in Miami we’re so nice and helpful!
Business response:
Hi, Terry. We appreciate the kind words and are glad we could provide you with a positive experience!
I genuinely enjoyed my experience at the Fort Lauderdale Bright line station. We came from West Palm Beach and got off at the Fort Lauderdale station. The staff were so willing to help my wife and I get to the Fort Lauderdale airport on time for our flight. They connected us with a Uber for free. A staff member named Drew from guest services was very kind and helpful. Great guy to talk to! God bless you Drew!
Business response:
Hi, Alex. Your feedback is highly appreciated. Thank you for the review!
I would like to address an issue I encountered during my recent travels from Fort Lauderdale to Orlando. On my initial journey from Orlando to Fort Lauderdale, I was not charged for my luggage. However, upon my arrival at the Fort Lauderdale station for my return trip, an employee named Teddy approached me and attempted to charge me for my bag. I raised the point that I had not incurred this fee on my previous journey, to which he responded, “I do not care what they did over there; I am explaining the policy to you now and h... read more
Will never ride this ridiculous service again. we had tickets for 11:22 departure FLL to WPB. train was called so we descended escalator and arrived platform at 11:19 and the doors were already shut a full 3 minutes before departure. refused to open doors for me and my 2 kids. they clearly need passengers but wouldn’t even bother to do anything. also the southbound train was delayed an hour.
Business response:
Hello, Maddy - Thank you for bringing this to our attention. We'd like to know more so that we may improve future interactions with our teammates. Please visit our help center page & click on the chat widget for support: gobrightline.com/contact. We appreciate any detail you can provide.
A couple months ago we booked a trip from Boca Raton to West Palm Beach. The train was delayed and the Brightline agent at the Boca Raton Station gave me two options that day. 1) Brightline would pay for an Uber to drive us to West Palm Beach or 2) Receive a full refund by calling Brightline. As we were looking forward to experiencing the train ride, we decided to not take up the offer from the Uber but rather take a full refund. I called and emailed several times to get a full refund but they continue to ignore my request.... read more
Business response:
Hello, Alejo - We are sorry to hear you are dissatisfied with our customer service. Please feel free to visit our help center page & click on the chat widget to get additional support: gobrightline.com/contact
I had a horrible experience. I pre booked 3 round trip tickets and parking. The train was overbooked and it was admitted by the associate on the train as well as in writing by customer service that the issue was due to a technology error since they have been adding the new stops. They added the new stops a month ago and are still overbooking passengers! My brother was one of the passengers and has mental and physical disabilities. We needed to sit together. After 15 minutes of waiting for an associate to find a solution, the... read more
Frequently asked questions about Brightline Fort Lauderdale Station
How is Brightline Fort Lauderdale Station rated?
Brightline Fort Lauderdale Station has a 4.3 star rating with 1,375 reviews.
When is Brightline Fort Lauderdale Station open?
Brightline Fort Lauderdale Station is open now. It will close tomorrow at 12:30 a.m.