This profile has been claimed by the business owner or representative.
Caesars Republic Scottsdale, a Hilton Hotel
- Hotels
- Scottsdale, AZ
About this business
Location details
4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States
Get directions
The water from the sink in our bathroom had a bd smell.
Business response:
Hi, Dayna. Thank you so much!
Absolutely, hands down, the worst hotel stay we’ve ever had. We were in an upgraded room, but felt as though we were sleeping in a tent on the side of the street. A fight in which the cops were called but the hotel allowed them both to continue staying, (????) partying, any person accessing Wolf can access your hotel rooms- and the actual room doors had a gap so big they looked like they had been kicked in at some point- you could easily see into the room from the hallway by simply looking through the gap at the deadbolt. Te... read more
Business response:
Thank you for taking the time to share your experience with us. We take our guest's privacy and safety very seriously, and will be sharing the feedback you have provided with our executive management team. We hope to welcome you back in the future to provide you with a more enjoyable experience!
Upon arriving the hotel looks nice , it is sandwich between parking car garages … we got in the room and the sliding g glass bathroom door was broken …— open the window blinds and we were looking at a parking car garage …. I had order a room with a Mountain View on the site ….. never happened . I called the front desk , they said “ oh. Yes we see you reserved that … set we don’t have any available ! “. “ we made that available tomorrow “ —- never heard from the staff again …. Until late Saturday …. We arrived Thursday !!!! I... read more
Yes
Business response:
Thank you for taking the time to leave a review of your stay with us! We are sorry to see that we fell short of your expectations. Please feel free to reach out at 480-903-4747 if you would like to share any additional information regarding your stay!
They closed a pool without notifying us ahead of time. That should be disclosed. We would have chosen a different hotel.
Business response:
Thank you for taking the time to leave a review of your stay with us. I apologize for the poor communication regarding the closure of one of our expected amenities, and hope that we may be able to provide you with a more enjoyable experience in the future.
The room didn’t have any body soap
Business response:
Thank you for taking the time to leave a review of your stay with us! I am very sorry to hear that we missed this amenity during your visit, and guarantee that this is not our usual standard. We hope to welcome you back again in the future for a much improved experience!
The check in process was a nightmare, cutting into our quality time, and left a bad taste in our mouths on Valentine's day. Not sure what went wrong with preparations and timing but this stay did not meet our expectations and what we were hoping would be a redeeming Hilton experience turned out to be the opposite. 1 star each for friendly staff by the pool/housekeeping and the nice rooms. Misses out on 3.
Business response:
I am sorry to hear about the difficulties you had during your stay with us. This is absolutely not the standard we usually hold. We hope to have the opportunity to host you again and provide you with a much more enjoyable stay!
The room was clean and the staff was very nice, however the musician downstairs was so loud we couldn't hear ourselves talk. Also, it took FOREVER to get hot water to the bathroom sink without turning on the faucet AND the shower to wash up at 10:00 at night. Kinda not a good thing in a place that has a water shortage.
Business response:
We're disappointed to hear about the noise issue and hot water delay you experienced. Your feedback is incredibly valuable to us.
Frequently asked questions about Caesars Republic Scottsdale, a Hilton Hotel
How is Caesars Republic Scottsdale, a Hilton Hotel rated?
Caesars Republic Scottsdale, a Hilton Hotel has a 4.2 star rating with 1,019 reviews.
When is Caesars Republic Scottsdale, a Hilton Hotel open?
Caesars Republic Scottsdale, a Hilton Hotel is open now. It is open 24/7.