Caesars Republic Scottsdale, a Hilton Hotel

4.2

Hotels
Scottsdale, AZ

About this business

Hospitality Hotels

Location details

4747 N Goldwater Blvd, Scottsdale, AZ, 85251, United States

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4.21,019 reviews

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Jesse

6 months ago

Staff was not inviting I was coming from California for a job walk in the morning at fashion square. I was wearing my work cloths but I wasn't dusty or dirty. I asked for a room and was told sorry they are completely sold out. I would have to get a penthouse suite if I got a room. Probably because they thought I couldn't afford it. I didn't want that sense I was just going there to sleep and wake up at 5am to head to an upcoming construction project. I was told the hotel down the road would be the next place to check, I walk... read more

Business response:

Hello! We apologize for the poor experience you had, and would love to speak with you more about this! The experience you have described is absolutely not our standard. It is our desire to make all guests feel welcome and appreciated, regardless of clothing or any other characteristic.

Michael

7 months ago

Horrible experience. Shower and sink ran out iof water. Never fixed the issues and never apologized for the issue.

Business response:

Thank you for sharing your experience with us. I am so sorry to hear of the difficulties you had experienced, and that we had not properly resolved this during your time with us. We would be happy to have you reach out to us so that we may see how we can make this right for you!

Maschell

7 months ago

Business response:

We would love an opportunity to improve your next experience with us. Please give us a call at 480-914-6823 if there is anything we can do to resolve your issues.

CHRISTIAN

8 months ago

Room had dustballs under the night stands and dust on furniture. Bellhop was not offered upon arrival. Cleaning staff knocked on door despite placard saying shhhhh at 9 AM. OVERALL the staff did not seem very inviting or friendly(like they were just doing a job)

Business response:

Thank you for sharing your feedback with us! This is absolutely not the experience we would like our guests to receive, and we would be happy to speak with you further if you'd like to give us a call!

FAUSTO

8 months ago

Business response:

Thank you for taking the time to leave us a review! We encourage you to reach out to our hotel and share more information about your stay. We hope to get another opportunity to serve you in the future!

Maria dolores

8 months ago

Ok, not very clean

Business response:

Hello! Thank you for your honest feedback. We appreciate the kind rating, and will share your experience with our housekeeping team to ensure we live up to our guest's expectations!

Jennifer

8 months ago

The hotel was gorgeous but they need to tone down the Hilton air freshener in the lobby. It was so strong, we couldn't hang out without getting congested and sneezing. The music was also blaring before 6AM, so those few adjustments would make it much more enjoyable. Unfortunately, when we mentioned it to the front desk gal, she told us she had nothing to do with it. Also, not much for food options on-site (might be better once the new Wolf opens) so good thing Old Town is walkable.

Business response:

Hi, Jennifer. Thank you so much!

Bruce

8 months ago

Beautiful Property. Lovely rooms! Overall the operations are terrible! Pronto was out of menu items 3/6 days. Housekeeping was always late, missed a day and had to be called several times to get service. Billing is incorrect and I've been waiting way too much time trying to get it resolved as no one answers the phone!

Business response:

Your concerns are noted. Please feel free to reach out to us to address any outstanding issues. Thank you for your feedback.

Patrick

8 months ago

Business response:

Thank you for taking the time to leave a review of your stay! Please feel free to reach out to us and let us know how we may improve on your next experience!