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Cafe Paradiso
- Restaurants
- New York, NY
About this business
Location details
144 W 65th St, New York, NY, 10023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 10:00 p.m. | |
| Sat | 8:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 8:00 p.m. |
I used to eat in the previous owned cafe for years and it was delicious. The new owners The Fireman's Group have completely failed in this location. The food was inedible worst pizza I ever had and the tuna salad plate and Caesar salad and bottled rose lemonade were simply inedible. We left most of our food untouched. It was like corporate airplane food only worse. They have a captive clientel and the food should be spectacular at the Lincoln Center location. Server and hostess were lovely. Would never return. Really dissapo... read more
Business response:
We’re sorry to hear your recent visit did not meet expectations. We’re glad to hear the service from our server and hostess was a positive part of your visit. We appreciate your feedback on the food and will share your comments with our team as we continue working to provide a better dining experience for all guests. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
Worst lasagna I ever had. In all by years eating in NYC, this was the worst. The lasagna pasta was hard and crispy. No sauce. What was in the dish was burnt on the bottom and dry. Way over cooked and dry.
Business response:
We’re sorry to hear the lasagna did not meet expectations. This is not the standard we aim to deliver, and we take feedback like this seriously. We will share your comments with our kitchen team to review preparation and consistency. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
Was very disappointed but my fault it is for a quick coffee nd desert. I went for dinner.
Business response:
We are sorry to hear your experience did not fully meet expectations. Our restaurant does offer an all-day menu for both lunch and dinner; however, we will certainly note your feedback. We hope to have the opportunity to welcome you back for a more enjoyable visit in the future. Stephanie Holmes Director of Guest Experience The Fireman Hospitality Group
Soup tasted canned. No atmosphere. Very mediocre.
Business response:
We’re sorry to hear that your experience did not meet expectations, particularly with the soup and overall atmosphere. Your feedback is appreciated and will be shared with our team as we continue working to improve. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
The food standard varies. Once the lasagna was good. Meat in rolls a bit like cannelloni. Another time it was terrible with hard uncooked pasta too much cheese and little meat. The tomato soup was too salty. The meat ball parm was too salty and tasted like leftovers. Too bad this is such a convenient place to eat for Lincoln Center especially in bad weather. They get away with such bad food quality because of a captive clientele.
Business response:
We're sorry to hear that you've received inconsistent food during your visits. We strive to maintain consistency in all of our recipes, and we regret that this has not been more evident. We will certainly share your comments with our kitchen team, and we hope to welcome you back for a more enjoyable experience in the future. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
Too crowded. Chicken was dry instead of moist. Space is too small. waiters spread too thin.
Business response:
We apologize for any inconvenience. Your concerns about crowding, dry chicken, and service are invaluable feedback and will be shared with our team to help us best serve our guests. We hope to welcome you back for a more enjoyable experience in the future. Stephanie Holmes Director of Guest Services, The Fireman Hospitality Group
I usually go here before seeing an opera. Always good service and good food. This time I decided to order dessert; a hot chocolate and black/white cookie. The hot chocolate was lukewarm and didn’t have enough of a chocolate flavor and the black/white cookie was more cake like and not tasty. Very disappointing. I think I’ll stick with just food and no dessert from now on.
Business response:
We are sorry to hear that your first time ordering dessert with us was a disappointment, especially since you have consistently enjoyed our food and service in the past. We aim for every part of the meal to be exceptional, and it is clear our lukewarm hot chocolate and cookie texture missed the mark during this visit. We will share your feedback with our pastry and culinary teams to ensure our sweets live up to the high standards of our main courses. We look forward to welcoming you back for your pre-opera meal and hope to w... read more
Food was delicious, service good, noise level painful.
Business response:
We’re thrilled you enjoyed the food and service, but we sincerely apologize that the noise level was so uncomfortable. We will consider your comments to help us ensure a more relaxing atmosphere, and we hope to welcome you back for a much more pleasant experience soon. Stephanie Holmes Director of Guest Services The Fireman Hospitality Group
Third time dining here but this could be the last. Service was mediocre at best, but at least friendly. Chicken parmigiana was scorched and had an overwhelming taste of “burnt”. No wonder; it took over 40 minutes to arrive after ordering it.
Business response:
We apologize for your experience, Mark. Over-cooked food and long wait times are certainly disappointing, and we appreciate you bringing this to our attention. Your feedback will be shared with our team as we work to improve both service and food quality. Stephanie Holmes - Director of Guest Services, The Fireman Hospitality Group
Frequently asked questions about Cafe Paradiso
How is Cafe Paradiso rated?
Cafe Paradiso has a 4 star rating with 790 reviews.
When is Cafe Paradiso open?
Cafe Paradiso is open now. It will close at 9:00 p.m.