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Canine Country Club - North Valley
- Pet Boarding
- Los Ranchos de Albuquerque, NM
About this business
Location details
7327 4th Street NW, Los Ranchos de Albuquerque, NM, 87107, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | 09:00 a.m. to 5:00 p.m. |
My dog's a regular for doggie day camp at Canine Country Club, but now we've had our first overnight stay so I have an updated review. I'm ok with his stay, and he LOVES it there so I'm not totally sure how to rate it. It could be another five-starrer: he's happy and content and well-cared-for BUT The complaints others have had ARE correct: the overnight stay is $27. That is the *BASE PAY*. Your stay will NOT be $27. If you want him fed his own food, that's $1 per meal. If you want him to go to doggie day care, that's t... read more
I booked last minute at Canine Country Club and Feline Inn because a friend came into town that was very scared of cats, so my cat couldn't stay at home. I was nervous because my cat is very anxious and can be quite mean and aggressive. Past experiences with boarding her had not gone well. The people at Canine Country Club and Feline Inn were great! They welcomed Aly (my cat) and gave her plenty of room to play and sleep while she was there. When I picked her up, she wasn't scared like she had been for days after previo... read more
My dog's trainer recommended that I take my pound hound to doggy daycare so she could be socialized with strangers (humans) and dogs. I had previously used Canine Country Club (CCC) for boarding a former dog and so began taking her to CCC for dogcare. It has been a big success - my dog is much more comfortable with strangers and just loves going to CCC. She recognizes the route I drive to CCC and gets very excited with she realizes that is where we are headed. I don't worry about my dog when she is at CCC, whether in dog... read more
Finding a dogsitter I trust has been impossible in Abq. Not only is this place cheaper than in-house visits, my pooch was very well taken care of. The small casitas are a great package deal.
This was the 4th doggie beauty parlor I'd taken my dog to, and the first one I left her at. There are some SERIOUSLY dodgy groomers in ABQ. CCC seems clean & nice, fairly friendly staff (not super, I must say) and the dogs seem to like it. But for almost $80, frankly the cut is pretty amateurish. The finishing bits, around her feet, ear, & edges are very rough. And I also don't think the washing was very thorough. So, overpriced, but at least they didn't bake my dog under the dryer, or cut her ear, etc.
This 4th str location is racist and prejudice since the first day I took my pet. My dog got sick once he stayed there. I would use them ever again
Business response:
Hello, We’re very sorry to hear about your experience and take your concerns seriously. We want to be clear that discrimination of any kind is not tolerated at our facility. Our goal is to provide a safe, respectful, and inclusive environment for every pet and pet parent we serve. We are also truly sorry to hear that your dog became ill after their stay. The health and well-being of the pets in our care is extremely important to us, and we would welcome the opportunity to speak with you directly to better understand what h... read more
I dropped off my puppy for grooming. When I picked him up he seemed like he had been drugged. He was sedated, could barely stay awake, was skittish and easily frightened by any sudden movements for at least a day. I won't be back.
Business response:
Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. Please note that our pet resort does not provide sedation, as we are not equipped as an animal hospital or veterinary clinic. We’d appreciate the opportunity to learn more about your experience with us. However, we were unable to locate your information based on your Yelp handle. Could you please give us a call at 505-933-7868 so we can further assist you? We look forward to speaking with you.
Nov 25th -- 2nd part to updated Review James Turner, stated Temporary Regional Manager for Canine Country Club & Boarding reached out to us via voicemail- We returned his call & as of today haven't heard back yet- He states he is flying up to meet with Billy & wants to get our side of this- We look forward to sharing that info-Even though it may be a bit difficult as I just had oral surgery- See attached VET invoice for latest incident- This is for the latest VET visit. Unfortunately this isn't the only immediate VET ca... read more
Business response:
Mona and Roger, First and foremost, thank you for all your communication over the past week. You are both sincere and wonderful pet parents. We truly appreciate your feedback and your engagement during this time so that we could accurately identify the processes we need to improve on to make all our pet parents feel great about the services we offer and the care we provide. Rest assured, with your feedback we are going to continue our improvements to make Canine Country Club the best pet resort in Albuquerque. We appreciate ... read more
if I could leave zero stars I would. this place is a terrible place for your pets. Heed my warning, they should be put out of business. My poor dog was a basket case when we picked him up... never again. I have no idea what happened and everyone was mum...
Business response:
We greatly appreciate feedback for our resort, as we always want to provide an excellent experience for all our guests and pet parents. With that being said, we do ask that reviews be truthful, and these claims are simply not. Please know that leaving a review based on the experience of a former employee is considered a conflict of interest with Google's review guidelines. This reviewer is not a customer of our business.
Frequently asked questions about Canine Country Club - North Valley
How is Canine Country Club - North Valley rated?
Canine Country Club - North Valley has a 4.5 star rating with 547 reviews.
When is Canine Country Club - North Valley open?
Canine Country Club - North Valley is closed now. It will open tomorrow at 9:00 a.m.