Canterbury House

2.9

Nursing home
Auburn, WA

About this business

Healthcare Nursing home

Location details

502 29th St SE, Auburn, WA, 98002, United States

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2.9108 reviews

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Bill C.

2 weeks ago

My mother has been A resident Of Canterbury house For a few months now. Not only is the staff Wonderful And attentive to her Needs but the facility is warm, inviting, and clean. I wouldn't trust my mother to just anywhere. I'm glad I trusted them with her during this rough chapter. She is making great strides in healing due to their diligence and care. I cannot thank them enough from the bottom of my heart.

Business response:

Hi Bill! Thank you for your heartfelt review. We are honored by the trust you placed in us to care for your mother during this challenging time. It is wonderful to hear that she feels comfortable, supported, and is making great strides in her healing journey. Your kind words mean so much to us, and we wish your mother continued health, strength, and recovery.

June C.

2 weeks ago

I have been at the Canterbury house for 4 months now . Leg wounds for 4 years that would not heal . Until I came here . The staff is amazing the quality of care is on point . Physical Therapy occupational therapy wonderful staff and go out of their way to help you heal as fast as they can . Social Services cares about every aspect of your life to help you heal in a well-rounded way . The facility is clean and inviting . I'm glad that I made the decision to come here . With them I have a hope of healing and returning home to ... read more

Business response:

Hi June! Thank you for sharing your experience. We are delighted to hear about the progress you have made and that you found the care, therapy services, and support you received so helpful throughout your healing journey. It is especially rewarding to know that you feel hopeful about returning home to your family. We appreciate your kind words and wish you continued healing, strength, and success in your recovery.

Maddie L.

3 years ago

I would definitely put my loved ones in this building. The staff here is so friendly and helpful!!

Business response:

Thank you for your kind words and recommendation. We’re glad to hear you had a positive experience and that our team made you feel welcomed and supported. It means a great deal to us to know the care and service provided made a difference.

Sharon W.

3 years ago

My husband was there and couldn't walk, go to the restroom on his own. The staff and administrator was there for all the way since day one. In less than 27 days, he was able to walk to the restroom on his own. They took such good care of him that he didn't want to go home. They spoiled him. He stayed an extra 7 to 8 days. He had a beautiful nurse, "DOUBLE". was his heaven sent. Thank you

Business response:

Thank you so much for sharing your experience. We’re truly happy to hear about your husband’s progress and recovery during his stay. Knowing that he regained his independence and felt so well cared for means everything to us. We’ll be sure to share your kind words with the administrator and the care team—especially the nurse you mentioned. Your appreciation and trust are deeply valued.

Brittany C.

7 years ago

Cleanest and nicest facility in the area. I felt very welcome when I took a tour here for the first time.

Jan L.

7 years ago

This place is filled with caring workers the building is clean and doesn't smell bad the cnas are excellent and have a passion for what they do!

Hulagirl U.

a week ago

I had the worst experience at this facility. Rude CNA's! The staff made it seem like it's such a great place the first day. After that it was down hill with everything. You have to wait so long to get changed. The food is tasteless. I had nightmares at this place. Luckily my daughter took me to my cardiologist appointment and I had to go to the ER. My daughter went back and got my things and told them I wouldn't be back!!! After my hospital stay I went to Life Care Center in Federal Way. A totally positive experience from da... read more

Business response:

Thank you for sharing your experience. We are truly sorry to hear that your stay did not meet your expectations and that you felt unsupported during your time with us. Providing timely care, respectful interactions, and a positive recovery environment are priorities for our team, so it is concerning to hear about the challenges you described. We appreciate you bringing these concerns to our attention and will review them with our leadership team. We are glad to hear that you received the care and support you needed and wish... read more

Russell K.

10 months ago

If I could leave a no star then I would because I have been treated like shit and disrespected but a ton of the staff and nurses here and I am sick of this treatment that I have received as a patient.

Business response:

We’re sorry to hear about your experience. This is not the level of care or respect we aim to provide. Please contact our management team so we can address your concerns promptly.

Tony G.

a year ago

I spent two weeks at Canterbury House rehabilitating after a hospital stay. The first day was rough. It may have been because my ride was late, but no one met me when I arrived that first night. I really had no idea what to do. They had just shampooed the carpets and the stench was horrendous! My wife brought an air freshener for the room. It wasn't so bad after that and I may have become desensitized, but they need to do something about the smell after cleaning the carpet. It was done in my room a couple of times because of... read more

Business response:

Thank you for sharing your detailed feedback. We’re glad to hear you had positive experiences with our OT, PT, and non-care staff, and we will share your kind words with them. We are concerned about the challenges you faced with care responsiveness, meal options, and accommodations. Ensuring patient comfort, safety, and dignity is a top priority, and your feedback will help us improve. We encourage you to reach out to our Administrator so we can learn more and continue enhancing the patient experience.