Canterbury House

2.8

Nursing home
Auburn, WA

About this business

Healthcare Nursing home

Location details

502 29th St SE, Auburn, WA, 98002, United States

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2.8102 reviews

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Maddie L.

3 years ago

I would definitely put my loved ones in this building. The staff here is so friendly and helpful!!

Business response:

Thank you for your kind words and recommendation. We’re glad to hear you had a positive experience and that our team made you feel welcomed and supported. It means a great deal to us to know the care and service provided made a difference.

Sharon W.

3 years ago

My husband was there and couldn't walk, go to the restroom on his own. The staff and administrator was there for all the way since day one. In less than 27 days, he was able to walk to the restroom on his own. They took such good care of him that he didn't want to go home. They spoiled him. He stayed an extra 7 to 8 days. He had a beautiful nurse, "DOUBLE". was his heaven sent. Thank you

Business response:

Thank you so much for sharing your experience. We’re truly happy to hear about your husband’s progress and recovery during his stay. Knowing that he regained his independence and felt so well cared for means everything to us. We’ll be sure to share your kind words with the administrator and the care team—especially the nurse you mentioned. Your appreciation and trust are deeply valued.

Brittany C.

6 years ago

Cleanest and nicest facility in the area. I felt very welcome when I took a tour here for the first time.

Jan L.

7 years ago

This place is filled with caring workers the building is clean and doesn't smell bad the cnas are excellent and have a passion for what they do!

Russell K.

6 months ago

If I could leave a no star then I would because I have been treated like shit and disrespected but a ton of the staff and nurses here and I am sick of this treatment that I have received as a patient.

Business response:

We’re sorry to hear about your experience. This is not the level of care or respect we aim to provide. Please contact our management team so we can address your concerns promptly.

Tony G.

9 months ago

I spent two weeks at Canterbury House rehabilitating after a hospital stay. The first day was rough. It may have been because my ride was late, but no one met me when I arrived that first night. I really had no idea what to do. They had just shampooed the carpets and the stench was horrendous! My wife brought an air freshener for the room. It wasn't so bad after that and I may have become desensitized, but they need to do something about the smell after cleaning the carpet. It was done in my room a couple of times because of... read more

Business response:

Thank you for sharing your detailed feedback. We’re glad to hear you had positive experiences with our OT, PT, and non-care staff, and we will share your kind words with them. We are concerned about the challenges you faced with care responsiveness, meal options, and accommodations. Ensuring patient comfort, safety, and dignity is a top priority, and your feedback will help us improve. We encourage you to reach out to our Administrator so we can learn more and continue enhancing the patient experience.

Damin A.

a year ago

I worked at Canterbury House for several years, and unfortunately, I witnessed significant issues within the management team. It was frustrating to see the Executive Director often disengaged, spending much of the day on personal activities like phone games, YouTube, or news browsing, while the nursing staff struggled with high workloads and limited support. Concerns raised by employees about these issues often went ignored, or even worse, were met with punitive responses from regional management. Staff feared suspension or... read more

Business response:

Thank you for sharing your feedback. We take concerns regarding leadership, workplace culture, staffing, and employee support seriously, as they directly impact the care we strive to provide. We encourage you to reach out to the facility Administrator if you would like to discuss your experience further.

Linda M.

a year ago

She is getting out Friday, primarily because insurance will stop. Just as well. Poor care and terrible food. Go somewhere else

Business response:

We’re sorry to hear about your experience and appreciate you taking the time to share these concerns. What you described does not reflect the level of care or service we strive to provide. We encourage you to contact the administrator directly so these issues can be reviewed and addressed appropriately.

Patty D.

2 years ago

It took three days for this place to carry out the doctor's order to remove my father's catheter. And that's the least of their screwups on him. Their admin functions can't even bill Medicare within a 30-day window. This facility is nothing but a pre-morgue where patients are left alone to die. Don't let your loved ones go here.

Business response:

Thank you for sharing your concerns. We regret that your father’s care and your experience did not meet expectations as what you described does not reflect our standards we aim to uphold. Please contact this community's administrator directly so these concerns can be reviewed and addressed appropriately.