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Canterbury House
- Nursing home
- Auburn, WA
About this business
Location details
502 29th St SE, Auburn, WA, 98002, United States
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I worked at Canterbury House for several years, and unfortunately, I witnessed significant issues within the management team. It was frustrating to see the Executive Director often disengaged, spending much of the day on personal activities like phone games, YouTube, or news browsing, while the nursing staff struggled with high workloads and limited support. Concerns raised by employees about these issues often went ignored, or even worse, were met with punitive responses from regional management. Staff feared suspension or... read more
Business response:
Thank you for sharing your feedback. We take concerns regarding leadership, workplace culture, staffing, and employee support seriously, as they directly impact the care we strive to provide. We encourage you to reach out to the facility Administrator if you would like to discuss your experience further.
She is getting out Friday, primarily because insurance will stop. Just as well. Poor care and terrible food. Go somewhere else
Business response:
We’re sorry to hear about your experience and appreciate you taking the time to share these concerns. What you described does not reflect the level of care or service we strive to provide. We encourage you to contact the administrator directly so these issues can be reviewed and addressed appropriately.
It took three days for this place to carry out the doctor's order to remove my father's catheter. And that's the least of their screwups on him. Their admin functions can't even bill Medicare within a 30-day window. This facility is nothing but a pre-morgue where patients are left alone to die. Don't let your loved ones go here.
Business response:
Thank you for sharing your concerns. We regret that your father’s care and your experience did not meet expectations as what you described does not reflect our standards we aim to uphold. Please contact this community's administrator directly so these concerns can be reviewed and addressed appropriately.
..She quote fell while two cna were transferring her to her bed. she quote fell from her wheelchair.. They called me and said she had a tiny bump on her head.. no mention of the eyes or other bruises.. I'm glad I kept that voicemail and that I went to see for myself
Business response:
We are sorry to hear about your experience. We encourage you to contact the administration directly so your concerns can be reviewed and addressed.
My Brother was in there six months. Please do not let you loved ones go into this place. If they don't like you? They will sedate you like you see in the movies.My brother was always always sedated and they told me it was because of missing a kidney dialysis.My brother is allergic to shell fish and the last night he was there until we found a more suitable place for him. The served him SHRIMP!. He has been there for Six months and they should know what he can eat. They moved him across of the nurses station because they said... read more
Beware: if you love your family member look else where... the Social Worker is nasty and really rude. They have no nurses that are willing to call you with an update on your loved one.. you can't call because no one will pick up the phone.. if they do pick up... they just hang up the phone without saying a word.. look elsewhere people, this place is nasty with no communication... nasty sarcastic crew... sad.. but we know how KARMA works!! Good luck staff... oh and my last post from yesterday was pulled..
Business response:
We are sorry to hear about your experience and the frustrations you’ve faced with communication. We encourage you to contact the administration directly so your concerns can be reviewed and addressed appropriately.
Oh my goodness. I have a background in elder care and have visited more than my share of rehab facilities. This was just sad. My aunt, who had been staying with my parents for a brief period prior, had an emergency joint replacement surgery. Upon her release from the hospital she was sent here for rehab as my parents were not able to provide the necessary level of care due to their own physical limitations. She was there for a week before Mom succeeded in pressuring them into giving my aunt a shower. Her dietary needs... read more
NIGHTMARE!!! Find somewhere else! Takes an average of 30 minutes to answer each call button. The medication nurse had to be reminded to administer medications. I had to ask the admissions director to get my sister water, or go to the bathroom. And they didn't shower her until I brought it to their attention.... 4 days later. The cna's come down the hall and call out a patients name and wait for them to call back ... rather than know which patients were in what rooms. No consideration is given to dietary nee... read more
Worst ever we refer to it as the piss Factory smelt like piss look like this nasty nasty. Foul and disgusting just because they push a missed call button doesn't mean that a nurse or a medical staff is going to come 20 minutes later they come in and get mad at us for taking him to the bathroom ourselves because they just never showed up things like this happen time and time again that my father was in there and kept him so drugged up that he didn't even know the family and he's certainly newest all before he went in there th... read more
Frequently asked questions about Canterbury House
How is Canterbury House rated?
Canterbury House has a 2.9 star rating with 108 reviews.
When is Canterbury House open?
Canterbury House is open now. It is open 24/7.