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Carla Estep - BankSouth Mortgage Loan Officer

4.9

About this business

Carla moved to Richmond Hill in 2002 with her husband Don who is a retired Army Pilot. She is a current member of Savannah Homebuilders and Sales and Marketing Council. Carla previously served as the president of Sales and Marketing Council and on the Bryan County Board of Directors. Carla works closely with her customers to ensure she matches their product to their specific needs. She has focused on VA, FHA and first time homebuyers. Once you find the perfect home let Carla find the perfect mortgage that best fits your ... read more

Location details

18 W Bryan St, suite 200, Savannah, GA, 31401, United States

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4.9166 reviews
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William Michael Emerson Jr.'s profile image
William Michael Emerson Jr. 
2 months ago

Carla was very helpful & knowledgeable. This was the smoothest loan process I have ever been through. 

Business response:

I'm thrilled to hear that you found the loan process smooth and efficient, William. I always aim to provide knowledgeable and helpful service to all of my clients. Your feedback is greatly appreciated and it was a pleasure working with you. Thank you for choosing BankSouth Mortgage and for your 5-star rating. Looking forward to assisting you again in the future. - Carla Estep 

Adrian D Broxton's profile image
Adrian D Broxton 
3 months ago

BankSouth provided step by step guidance throughout the entire process, starting with Carla Estep (Mama Bear). Carla and team communicated with us every step of the way from beginning to end. Additionally, having ReadyLoan for documents made it easy to upload and easy to review and esign documents. 

Business response:

I'm thrilled to hear that you had a positive experience with BankSouth Mortgage and found our step by step guidance helpful. I take great pride in being known as 'Mama Bear' and guiding my clients through this process. It's wonderful that ReadyLoan proved to be a useful tool for you to easily manage your documents. Thank you very much for the 5-star review, Adrian. I'm here to assist you anytime in the future. I am your Lender for Life:) 

Brad F Broxton's profile image
Brad F Broxton 
3 months ago

The experience was excellent 👌 

Business response:

I'm thrilled to hear that you had an excellent experience, Brad! Your positive feedback means a lot to me and the entire team at BankSouth Mortgage. We aim to provide top-notch service to each customer and it's always rewarding to hear when we've succeeded. Thank you very much for your kind words and stellar rating. It was a pleasure working with you! We want to be your Lender for Life :) 

Duy Liem H Nguyen's profile image
Duy Liem H Nguyen 
5 months ago

Thank you for all the efforts to make it happen with my new home. Greatly appreciated. 

Business response:

So glad me and my TEAM were able to help and get you into that New Beautiful Home 

James G Keane's profile image
James G Keane 
7 months ago

Carla and her team were a pleasure to work with. I would highly recommend Carla !! 

Business response:

James it was our pleasure to help you with your purchase of your vacation home in Florida and we know you will enjoy it :) 

Tony Lee Steck's profile image
Tony Lee Steck 
8 months ago

No comments 

Business response:

I appreciate your rating of 4.50 stars, Tony! Although you didn't leave a specific comment, I trust that your experience with us at BankSouth Mortgage was positive. If you have any suggestions or need further assistance in the future, I'd be more than happy to help. Thanks again for your feedback. - Carla Estep 

Eric Newcomb's profile image
Eric Newcomb 
8 months ago

Carla was great! We began our process in January 2023. Due to decisions of our own, we closed October 2023. Carla was patient and helpful every step of the way. 

Business response:

Thank you so much for your positive review, Eric! It was truly a pleasure to work with you throughout the process from January to October 2023. I strive to make the mortgage process as smooth and simple as possible for my clients, and your feedback assures me that I was able to do that for you. Your patience and cooperation also made this process successful. Should you need any further assistance, please don't hesitate to reach out. Thank you for choosing BankSouth Mortgage. 

Joseph Albanesi's profile image
Joseph Albanesi 
8 months ago

The team was very good 

Business response:

I'm truly grateful for your positive feedback, Joseph. It warms my heart to know that you found our team to be very good. At BankSouth Mortgage, we always strive for excellence and your 4.83 out of 5 stars rating is a testament to that. Once again, thank you for your kind words. 

Tia Nichelle Newcomb's profile image
Tia Nichelle Newcomb 
8 months ago

Love that we could track every step through the app and we're keep all informed of what to do when. 

Business response:

I'm absolutely delighted to hear that you found our app helpful in tracking the mortgage process, Tia. Staying informed and understanding each step is indeed crucial. Your feedback is very much appreciated and it helps us to continuously improve our services at BankSouth Mortgage. Thank you for your positive rating of 4.16 stars. Looking forward to assisting you again in the future. Best, Carla Estep. 

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Carla Estep - BankSouth Mortgage Loan Officer has a 4.9 star rating with 166 reviews. 

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