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Cavender's Boot City

4.3

About this business

Location details

4637 Jack Kultgen Fwy, Waco, TX, 76706, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 6:00 p.m.
4.3537 reviews
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Hannah B.'s profile image
Hannah B. 
rating
a year ago

I love my local Cavenders because not only the staff is friendly, they take care of me. my birthday is coming up in two weeks and I needed a outfit. I do not have the best fashion taste so I asked Riley for some help on getting an outfit together. She was super sweet and she was honest. Luckily we end up finding something for me and now I am ready for my birthday to be here because I am excited to wear my outfit. 

Terence S.'s profile image
Terence S. 
rating
a year ago

Contrary to several recent reviews, the customer service was outstanding. While this review is written during the Christmas holiday season, it was a Monday afternoon. About every 2 to 3 minutes, a staff member would walk by and check on me asking if I needed anything, if I had any questions, and along those lines. the checkout lines were long at times, and they probably could've opened another register or two, but there was no lack of customer service. There's a pretty big selection, the boot section is the most well organi... read more

Andrew I.'s profile image
Andrew I. 
rating
3 years ago

While in Texas my white wanted some real cowboy boots. We can hear based on a few recommendations. It was a little hard to find someone to help us, but when we did they did a great job. According to my wife, the Bucci got her an excellent deal. Half the price she would pay in New York or Connecticut. Store is huge and plenty of parking outside. They also have a nice assortment of cowboy hats and a steamer inside the store. 

Michael K.'s profile image
Michael K. 
rating
3 years ago

Bought some boots and wear a little tights but the store guy said I could break them in, but it takes about a year to do it or.......leave then over night and they'll stretch them out for me, he'll yeah. Picked them up the next day and they were perfect. Thank you. 

Kathleen H.'s profile image
Kathleen H. 
rating
4 years ago

Love Cavenders Boot City - very helpful and unbelievable selection of boots and clothing. 

Maria B.'s profile image
Maria B. 
rating
5 years ago

Super kind staff, helped me find great boots in my size! Store smells like amazing leather and has a huge selection of just about everything they offer if you're looking for western wear this is your one stop shop. I sadly got home with one of my pair of boots having two different sizes between the feet not sure how I missed it and the cashier but when I got to Dallas and called to let them know they found another store up here for me to go switch them at on our way to the airport if we don't have time they said I could mail... read more

Stefanie R.'s profile image
Stefanie R. 
rating
7 years ago

The selection here was good, staff was plentiful, environment was nice... However, when I was ready to checkout, two ladies at the register decided to sit and chat as I waited on the one girl that was actually doing her job, checking people out. I will say that 2 or 3 young men in there were very helpful and kind. 

Fiona B.'s profile image
Fiona B. 
rating
7 years ago

First time at Cavender's. Wow! What a selection! Even tons of boots for kids! My husband has a hard time finding pants that fit and was shocked by how many pants to choose from. We're traveling through from out of town and might make another stop in the morning before we hit the road. 

Alejandro G.'s profile image
Alejandro G. 
rating
2 months ago

Gm treats workers like Shit never work here ppl there are nice cause they get paid to be nice and still get treated like shit DO NOT WORK HERE 

Business response:

Hello, Alejandro. We respect your right to share your experience. However, This review does not reflect the values or culture we uphold at Cavender’s. We are committed to maintaining a positive, respectful workplace and will continue to focus on that standard. 

Frequently asked questions about Cavender's Boot City

How is Cavender's Boot City rated?

Cavender's Boot City has a 4.3 star rating with 537 reviews. 

When is Cavender's Boot City open?

Cavender's Boot City is closed now. It will open at 9:00 a.m.