Cavender's Boot City

Katie W 

on BBB

a year ago

We placed an order for my husband some jeans a couple weeks ago. The same brand he wears that we have bought multiple times before. We received the jeans, fit great. Washed them like we do every other pair. When we got them out to wear the jeans had shrunk up so bad that he could not even wear them. Called Cavenders and they said to send them back for an exchange. Paid shipping to send the jeans back only to receive a call that they could not take the jeans back because they had been washed. Clearly, that's when we realized ... read more

Tara A 

on BBB

a year ago

I ordered $75.00 in clothing December 11,2023. Did not receive a package til January 24 , ****. I ordered clothes dozen clothing items , I received a ring instead.. not what I ordered . Not the equivalence of what I ordered. 

Tyler S 

on BBB

2 years ago

They sent me the wrong pants twice! Im so tired of sending them back I gave them away because I dont trust them to return my money properly. Buyers beware! 

Jessie L 

on BBB

2 years ago

I ordered 2 pairs of ***********. One was miss labeled on their website for being a mid rise boot cut but it actually was a perfect rise straight cut. The jeans had a other label that on them that said it was a low rise straight cut. I bought them because I wanted the mid rise boot cut. I see this as an error on behalf of Cavenders. The refund was less shipping. **** is their error not mine. I emailed ******* who said we will refund you the money. Never came ..emailed again..she said 3 to 5 business days..it's been 8 ..no re... read more

Don K 

on BBB

2 years ago

If I could give zero stars I would. My order I ordered almost 20 days ago and it's a pair of work boots. Well about halfway into that my order was refunded and not a word about the order. Generally speaking when a company refunds you after 10 days that means your order is canceled. Well woke up this morning Nov 3rd 2023 to find my bank account overdrawn and ********************** sent me an email stating my order was shipped. I have already gotten a new pair of work boots after the money was retransferred over to my account ... read more

Billie C 

on BBB

2 years ago

Bait and switch! Offer was first time buyers get 10% off order when signing up for mailing list however AFTER I made an appx. $150.00 purchase I was told the 10% discount did not apply as items were already discounted.Note my purchases were not on the exclusion list! 

Rebecca K 

on BBB

3 years ago

If I could leave less than one stars, I would. I placed a sizeable order during the Black Friday sale. Mostly jeans, called 12/26 for order placed on 11/26 with items stillbeing processed, to be informed that they wouldnt honor the buy one get one free that they clearly allowed to go through as a completed order due to the fact that another customer, paid for those items and they honored the paying customer first instead if the free items for me..are you freaking serious? They offered to give me $50 back as a good faith effo... read more

Kathy K 

on BBB

3 years ago

Horrible business practices - do NOT order anything from them online. I ordered 5 pair of jeans from them during a Black Friday Sale. I rec'd 1 out of the 5 - the remainder were "out of stock". I was notified six days after placing the order that the remaining **** order was cancelled due to no inventory. When I called Cavenders "customer service" number I was told they only offer the sale price for 5 days. I explained I did not receive notification of the cancelled order until day 6 and they offered me a 10% discount. I was... read more