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Cavender's Boot City

4.4

About this business

Location details

5970 Fairmont Pkwy, Pasadena, TX, 77505, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 9:00 p.m.
Tue9:00 a.m. to 9:00 p.m.
Wed9:00 a.m. to 9:00 p.m.
Thu9:00 a.m. to 9:00 p.m.
Fri9:00 a.m. to 9:00 p.m.
Sat9:00 a.m. to 9:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.4662 reviews
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Martie E.'s profile image
Martie E. 
rating
10 months ago

My husband and I came here to look for a pair of boots for him. Hunter was very helpful in explaining pros and cons of different boots, what to look for in a good fit, etc. A very positive experience! 

Hayden B.'s profile image
Hayden B. 
rating
3 years ago

Went in looking for a pair of work boots for the job. Store was busy but this young lady named LIZETH took time to help me out and find me a decent pair of boots in my size. My shoe size varies by brand and she did a good job of explaining how different brands fit etc etc. Overall good expirence wish more stores would hire people like her. 

Laura C.'s profile image
Laura C. 
rating
5 years ago

Excellent service from walking in to assisting us to find an item. The cashier at entrance acknowledge us right away and greeted us. We weren't planning on shopping besides purchasing the hat cushion that goes around it. We looked around my daughter tried on a shirt and before we know it we are birthday shopping for my son. The lady was amazing she went to the back to look for the ARIAT jacket. She didn't have it in stock she placed the order offer to ship to store location and also applied my military discount. This locatio... read more

Alex D.'s profile image
Alex D. 
rating
8 years ago

Love this place, the customer service is awesome!! I bought a pair of men's boots a while back and the shanks immediately started to squeak and I read up on them and found that it was a manufacturer problem. Took them back angry and the salesman switched them out no problem and I walked out wearing a brand new pair. Since then I have purchased various items. After the flood we lost everything including my boots. Went there and got a new pair and after three months the shanks started squeaking. Went back and the salesman swit... read more

Mark B.'s profile image
Mark B. 
rating
9 years ago

This was my first trip to this location. I needed some bandannas, and they have quite the selection. Tons of colors and reasonably priced at $1.90 each. They seem to be high quality. The store had quite the selection of boots and western wear but I was only looking for the bandannas. Staff was great and very helpful. 

Karen E.'s profile image
Karen E. 
rating
10 years ago

This used to be a great place for ladies western wear but has turned into fashion western wear. They only had 1 1/2 racks of actual western shirts for ladies. The men's section has a huge selection of western shirts wish the ladies section had even 1/4 that selection. 

A S.'s profile image
A S. 
rating
15 years ago

I ABSOLUTELY LOVE CAVENDER'S BOOT CITY!!! I am in love with this place for various different reasons. Their selection is great and the service is phenomenal! I picked out the boots I wanted online, but fell in love with a different pair when I visited the store. Go in with an open mind, because it is likely the same thing will happen to you! I had a sales associate's undivided attention 100% of the time, and he was extremely helpful. Sizing for cowboy boots is very different, so it was good to have someone who was willing to... read more

Teresa C.'s profile image
Teresa C. 
rating
a month ago

Went to another Cavender's off of 10 to call the Cavender's on freedom to make sure they had a pair of jeans and they did so they said truthfully they didn't. They made us drive from one Cavender's to the other. I do not recommend this store then they tried to hide a different brand of jeans and say those were the ones. 

Business response:

Hello, Teresa. Thank you for sharing this feedback. We expect accurate information when customers call to check availability, and we want the right item clearly identified when you arrive—no confusion or substitutions. Your comments have been shared with store leadership to review and improve communication and the in-store experience. 

Aeron G.'s profile image
Aeron G. 
rating
10 months ago

Terrible service from Chris the hat guy And horrible service from a staff member named Joleen Just all around terrible service 

Frequently asked questions about Cavender's Boot City

How is Cavender's Boot City rated?

Cavender's Boot City has a 4.4 star rating with 662 reviews. 

When is Cavender's Boot City open?

Cavender's Boot City is open now. It will close at 9:00 p.m.