Cavender's Boot City

Rosie R. 

on Yelp

3 years ago

Rude employees. No one even bothered to look our way as we tried to shop. I felt uncomfortable trying to ask for help for a size of jeans. Employees were just hanging out at their checkout counter. Did not enjoy my experience, so I left for a different store. 

Jennifer T. 

on Yelp

3 years ago

Bought over 300 dollar in jeans December 15, 2021 and 2 pairs already falling apart have called 3 times and none are in stock and called today and Leslie was to busy to check on Jeans I needed she was rude told me to come in so I wasted a trip to the store. The point of calling ahead is to make sure you have the jeans that are needed very poor customer service & this is the only store always come to. Will not get my business anymore. Then in December they double charged me for a pair of jeans so I had to come in again aft... read more

Roxane C. 

on Yelp

3 years ago

Wow. Very disappointed. So, it's rodeo season so I'm going to try to give them the benefit, but holy cow, WHAT A MESS!!!! The womens department looked like it had been ransacked and then all the clothes THOWN back on to the racks in a massive rush. No rhyme or reason. Sleeveless, long sleeved, short sleeved, summer tops, coats snd sweaters all thrown together. All sizes mixed together. Same styles on multiple racks. There were 3 sales people standing at the checkout taking with each other, instead of they sorting these rack... read more

Monica R. 

on Yelp

3 years ago

Let's boy-cot Cavenders Boot City this location was the worst customer service. I was in the store for 30 minutes no asked if I needed help, no one greeted me and as soon as I tried to ask for help the guy walked away from me. 

Maribel J. 

on Yelp

4 years ago

Staff is not wearing masks and are not enforcing safety measures. Staff cannot seem to direct people correctly, plus they can't do math. When asked if they had any Ariat jackets left, I was told they did not. However, I found one which was discounted and when asked if it rung up correctly they confirmed it did, however it did not. Sad to see staff is more concerned about how they look than being knowledgeable about their merchandise and sales; it's evident customer service is not their priority. 

Laura A. 

on Yelp

9 years ago

I've bought boots from Cavender's for years and this is the worst experience I've ever had and will NEVER go back! I purchased 2 pairs of boots and didn't notice when my husband paid that there were 2 price tags on my pair of boots, one showed 189.99 and the other 219.99. The lower price was a Cavender's tag hand written with the description, like a sale tag, because lots of boots were on sale. My husband paid as I look around the counter at merchandise and we went home. I looked at the receipt and noticed they charged us 21... read more

Gina R. 

on Yelp

10 years ago

2 stars because they actually had some cute stuff. No more than that because when I walked in I was not greeted. Sales clerks weren't wearing anything to distinguish they were employees. When I asked about jeans that I saw online and wether they had them I was told, " we did have some...until we didn't". There were no mirrors in the dressing rooms either, so you have to try on your clothes then walk out to use the mirror. I found this very odd. I would like go to cavenders again but this location DEFINETLY NOT! 

John J. 

on Yelp

11 years ago

Update: They don't have much customer service. No greeting when you walk in and it seems the clerks don't want to help you. They want a job but don't want to work. Review from August 3rd 2014: I stop by to have my hat shaped and cleaned they usually have a tip jar on the counter. I left a tip guy then tells me there is a $10 charge I thought he was kidding it seems that now they are charging $10 flat fee. Ok I don't have a problem with this but post the charge where everyone can see and why are you asking for a tip if you a... read more

John T. 

on Yelp

11 years ago

Return policy is worthless. There isn't one actually. I made a purchase for some boots and after wearing the pair for less than 5 hours, my ankles hurt and my feet had light bruises. Not being happy with the product, I tried to return it after 5 days. When I made the purchase, my salesperson was great and friendly. Very professional. I left feeling confident I would be happy. But the next day (Tuesday), I wore the boots and it was just a very unpleasant experience. Considering that I paid $150 plus tax for foot... read more