This profile has been claimed by the business owner or representative.
Hallam Fields Rd Birstall, Leicester, ENG, LE4 3LX, United Kingdom
Get directionsMy husband and I have just spent one week in respite at the above home. I have just had a knee replacement and my husband has dementia. The care we have been given has been wonderful. The staff couldn't have been more helpful. This is a very happy place. I cannot give them enough praise! If needed I would certainly come back here. Five star all the way.
My grandad went in for a weeks respite. The care he received was exceptional. Nothing he asked for was to much trouble. They even wrapped him up and took him out to the bookies. As this was something he always used to do when he was able to. The staff, the home, the food everything about Cedar Mews is excellent, warm and welcoming. Well done guys, grandad has already told us he's coming back for a "holiday" again soon.
My elderly mum moved to the dementia floor at Cedar Mews from another care home at the beginning of May. Unfortunately, she had a serious fall on her first night in their care and was admitted to A&E. When she was discharged, Cedar Mews staff assured us they could provide the care she needed but although many of the carers were extremely hardworking and dedicated, there were many times during my visits when I struggled to find any carers to respond to her needs, or any senior staff to discuss my concerns with. I had to initi... read more
Business response:
Thank you for sharing your feedback. Were very sorry to hear that your mothers experience at Cedar Mews didnt meet your expectations. While her stay was short, were pleased you recognised the dedication of many of our team members, who work hard to support residents with complex needs. We appreciate you highlighting where communication and access to senior staff could have been better. This isnt reflective of the standards we set for ourselves, and we will build your feedback into our learning as we regularly review and impr... read more
Cedar Mews Care Home has a 4.9 star rating with 126 reviews.
Cedar Mews Care Home is open now. It is open 24/7.