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Cerritos Nissan
- Car Dealers
- Cerritos, CA
About this business
Location details
18707 E Studebaker Rd, Cerritos, CA, 90703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Service people were professional, however, I went in to have them check the reason why my temperature gauge kept rising. They then proceeded to tell me about 11 other problems on my vehicle. With the estimated amount at over $10,000 for a 13 year old vehicle, I "quickly" decline any work to be done.
Business response:
Thank you for noting that our service team was professional. To discuss your concerns further and provide a detailed explanation of our pricing, please contact our Service Director, John Meyer, at 562-402-227 at your earliest convenience.
Great experience! Thank you for the great customer service.
Business response:
Thank you for your kind words! We're thrilled to hear you had a great experience. Our team strives to provide excellent customer service, and we're glad it made a positive impact. We look forward to assisting you again in the future!
Excellent service from the service rep
Business response:
Thank you for your kind words! We're thrilled to hear you had excellent service from our service representative. We truly appreciate your feedback and look forward to assisting you again in the future!
It was done fast,they treat me nice, and very helpfull.
Business response:
Thank you for your kind words! We're thrilled to hear that you had a fast and pleasant experience with us. It's our goal to provide great service and support, and we're glad you felt well taken care of. We look forward to assisting you again in the future!
Jacob Vargas is always top notch. Love love love his great customer service! My only issue was the $300 charge to ascertain the source of an oil leak. This did not include the cost to repair it. I got all "must needs" repaired at a local licensed mechanic without the $300 charge to diagnosis an oil leak at half the cost. I will bring the invoice at my next oil change. Respectfully, Ms. Robbins
Business response:
Thank you for your feedback! We truly appreciate your kind words about Jacob and his customer service. We understand your concerns about the diagnosis charge and will be happy to review it when you bring in your invoice at your next oil change. Please don't hesitate to reach out if you have any further questions or if there's anything else we can do for you. We value your business and hope to continue providing you with great service moving forward!
Waited about 8ths with little communication with the wait.
Business response:
We are disappointed to hear this as we want to provide our customers with great service. We would like to speak with you about your experience so we can address your concerns with our team. Please contact our Service Director John Meyer at 562-402-2277 at your earliest convenience.
Went well always friendly
Business response:
Thank you for sharing your positive experience! We're so glad to hear that everything went well and that our team was friendly. We look forward to serving you again in the future!
The sale man and financial were awesome, made the process easy for us.
Business response:
We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.
They weren't done when they said and they want over $200 to tell me why my engine light is on. I can get it free at just about any other place.
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience and frustration you experienced with your recent visit. It's disappointing to hear that we didn't meet your expectations regarding the timing of your service and the diagnostic fee. We strive to provide clear communication and fair pricing, and it seems we missed the mark in your case. Your feedback is valuable, and we will use it to improve our processes. If you would like to discuss this further or have any additional concerns, please contact ... read more
Frequently asked questions about Cerritos Nissan
How is Cerritos Nissan rated?
Cerritos Nissan has a 4.2 star rating with 4,875 reviews.
When is Cerritos Nissan open?
Cerritos Nissan is open now. It will close at 9:00 p.m.