Champion Windows and Home Exteriors of Grand Rapids

Business response:

Thank you for your detailed feedback, Kris C. We're thrilled you appreciate the quality of Champion Windows and Andrew's professionalism. We're glad the scheduling and overall product met your expectations. However, we're concerned about your installation experience, particularly with the crew leader. At Champion, we strive for excellence in every aspect of our service. We apologize for the issues you encountered and the lack of communication with our office staff. We'll use your feedback to improve our installation process ... read more

Business response:

Mary M., thank you for your glowing review of Champion of Grand Rapids! We're thrilled that each step of your window installation process met your expectations. It's wonderful to hear that Josh Bushu provided excellent service, and that our team delivered your windows ahead of schedule. We appreciate your feedback about the side-sliding window cleaning instructions - we'll make sure to address this in future installations. Your satisfaction with our people, from sales to installation, means the world to us. We're proud to ha... read more

Business response:

Bryan P., thank you for your glowing review of Champion of Grand Rapids! We're thrilled that you had such a positive experience with us. It's wonderful to hear that Josh provided detailed explanations and that our installation crew delivered excellent work. We're delighted that you love your new windows and appreciate the cleanliness of our team. Your satisfaction with the entire process, from sales to installation, means a lot to us at Champion Corporate. We're excited that you're considering a sliding patio door for the fu... read more

Business response:

Holly M., thank you for your glowing review of Champion Corporate and Champion of Grand Rapids! We're delighted to hear about the excellent communication, measurement, and installation you experienced. It's wonderful that Josh Bushu and our office staff provided such professional and responsive service. We're particularly pleased that Jeff the installer exceeded your expectations with the door and installation quality. Your feedback on our workmanship, materials, and cleanliness is greatly appreciated. We're committed to add... read more

Business response:

Douglas P., thank you for your positive feedback about Champion of Grand Rapids! We're thrilled that our installers did a great job and that you're satisfied with the quality of your new windows. We appreciate your recommendation and are glad our team met your expectations throughout the process. We sincerely apologize for the issues you experienced with billing and the national call center. Your feedback is invaluable, and we'll work to improve these areas. Rest assured, we've noted your concerns about pricing and the post-... read more

Business response:

Thank you for your glowing review of Champion Corporate and Champion of Grand Rapids! We're thrilled to hear that everyone, from our salesperson to our installers, impressed you with their professionalism and expertise. It's wonderful to know that Josh and Tony, along with the entire crew, exceeded your expectations. Your satisfaction is our top priority, and we're delighted that you found value in our products and services. We truly appreciate your recommendation and kind words about our team's hard work and knowledge. Than... read more