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Champion Windows and Home Exteriors of Greenville
About this business
There was considerable confusion between the work order and the actual installation. This added time and expense that Champion had to absorb. This included the installer "Derrick" having to change hotels in the middle of the installation as the job could not be completed on time.
Business response:
Ron G., thank you for your detailed feedback on your experience with Champion of Greenville. We sincerely apologize for the confusion between the work order and the actual installation, which led to delays and inconveniences. We appreciate you recognizing Derrick's professionalism in adapting to the situation. We're addressing the concrete leveling issue and will ensure it's resolved promptly. Your comments about the miscalculations and work order discrepancies are invaluable for improving our processes. We're glad the insta... read more
Superior custom doors ordered to perfection
Business response:
John H., thank you for your glowing review of Champion of Greenville! We're thrilled that you're so pleased with your custom doors. It's wonderful to hear that George, Marcus, and our installation crew provided exceptional service. We take pride in our professional team, quality workmanship, and commitment to cleanliness and safety. We appreciate your recognition of our efforts to meet and exceed expectations. While we strive to provide the best value, we'll continue working to improve in that area.
Job done on time and looks beautiful
Install doors correctly initially
Business response:
Dear Edgar G., we greatly appreciate your comprehensive feedback regarding your experience with Champion of Greenville and Champion Corporate. We're deeply concerned about the issues you've highlighted, particularly regarding the door installation. Your observation that the doors were not installed plumb, level, and square is alarming, and we take full responsibility for this oversight. We understand that waiting for resolution can be frustrating, and we assure you that addressing this matter is our top priority. While we're... read more
Positive experience with knowledgeable employees.
Business response:
Casandra C., thank you for your glowing review of Champion of Greenville! We're thrilled to hear about your positive experience with our knowledgeable team, especially James. It's wonderful that you love your new windows and found our installation crew to be extremely professional. We're glad you appreciated the detailed explanation of our window manufacturing process. Your satisfaction with both our sales and installation services is truly rewarding. We look forward to assisting you with future projects, including windows f... read more
While the salesperson was nice, they didn't have the knowledge to give a correct total quote for the job.
Business response:
Thank you for your detailed feedback. We sincerely apologize for the confusion and inconvenience you experienced with Champion Corporate and Champion of Greenville. We're disappointed that our sales and office teams fell short in providing consistent, accurate information and timely assistance. This is not the level of service we strive for, and we'll use your feedback to improve our communication and processes. We're glad to hear that Daniel, Austin, and the installation crew provided exceptional service. We value your busi... read more
Good product
Business response:
William H., thank you for your positive review of Champion Corporate and Champion of Greenville! We're delighted you found our product to be of high quality and appreciated the excellent service from our salesperson. It's wonderful to hear that our installation crew, particularly Mr. Brady Martinez, exceeded your expectations. We're committed to maintaining the high standards you experienced in product quality and customer service. While we're thrilled with your overall satisfaction, we'd love to understand how we can improv... read more
Sales, product and installation were good. I can’t get anyone to answer the phone or show up to complete the job. I have a door that I can’t use now because a part was missing during installation.
We paid top dollar for the installation. And while the materials are first rate, scheduling and communication with our contractor was poor. Apparently, Champion accepts jobs for which they are not adequately staffed and/or our contractor wasn't honest with us.
Business response:
Michael C., thank you for your detailed feedback on your experience with Champion of Greenville. We sincerely apologize for the scheduling issues, poor communication, and incomplete installation you encountered. This falls well short of our standards at Champion Corporate. We're glad you're enjoying your new screen room, but we understand the frustration with the delays and quality concerns. We take your comments about staffing and contractor honesty very seriously. We'd like to address the remaining issues, including the gu... read more
Frequently asked questions about Champion Windows and Home Exteriors of Greenville
How is Champion Windows and Home Exteriors of Greenville rated?
Champion Windows and Home Exteriors of Greenville has a 4.6 star rating with 1,089 reviews.
When is Champion Windows and Home Exteriors of Greenville open?
Champion Windows and Home Exteriors of Greenville might be open. It requires an appointment.