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Charlie Clark Hyundai
- Car Dealers
- Laredo, TX
About this business
Location details
2420 Jacaman Rd, Laredo, TX, 78041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
I have a 2022 Hyundai Accent that the volume controls on the steering wheel stop working and then they told me that they need to look at it to determine if it’s covered by warranty they couldn’t tell me right off the bat and I needed to go and make an appointment and that they would take about 3 to 5 hours to determine that once they have the car in
Business response:
I'm sorry to hear about the trouble with your Hyundai Accent's volume controls. I understand your frustration with the warranty process. If you need further assistance or have any questions, feel free to reach out to us at concerns@cclarkauto.net
When I initially started working with this dealership things seemed to be going well. However, once I arrived at the dealership I was given the run around. There was no communication and it was after waiting for about 2 hours that the finance manager came up to me and asked if I had been helped or if everything was okay. I had apparently been forgotten. I already had an approval. However, the dealership submitted information for the car that I had indicated I was no longer interested in. No one seemed to know what was going ... read more
Bad customer service, wouldn't recommend this not even to my worst enemy. They look for their own benefit
Business response:
We're sorry to hear about your experience, Emmanuel. We strive to provide excellent customer service and it's disappointing to hear that we fell short of your expectations. We'd like to understand what happened and how we can make it right. Please contact us at your convenience so we can assist you further.956-231-5626
Palisade not worth it. Horrible. Had so many problems with in 2 days of getting it. Dealership didn’t care n the 1800# didn’t do much. Didn’t even last 7mths with it. Didn’t feel safe in it n I tripped and fell due to the weather trim being loose n part never came in. Dealership didn’t care &1800 didn’t care either. Had to trade in due to so many different issues in 7 mths. Had5-6 different issues in just 7mths. Would not recommend at all. Horrible service. Also a sales manager is very condescending when you bring up... read more
Today around 6:00 pm we went to look at some used cars over at Charlie Clark Of Laredo, A sales person comes over showed us so we decided on a suv , the sales person told us to go and he lower the price cause a they had send a person from San Antonio to work with them and he was the one that could lower the price,we went inside and we told the sales person to see what payment can we get, it was a 28,999 around that . so we wanted zero down 72 month, he said ok. He came back with 600, 700 or 800 per month 200 down, so I told ... read more
Business response:
Thank you for sharing your experience with us, Elnorah Barrera Valdez. We apologize for any misunderstanding or inconvenience you may have encountered during your visit to our dealership. We understand your frustration with the discrepancy in the agreed-upon terms and apologize for the confusion caused. We strive to provide transparent and satisfactory experiences for our customers, and we regret that we fell short in meeting your expectations. Your feedback is valuable to us, and we will use it to improve our processes and ... read more
Saque mi camioneta en noviembre 2022, se ah estado apagando en highways donde ahí mucho trafico la lleve la checaron y que no tiene nada, saliendo del dealership se me volvió apagar me regrese ya tiene más de una semana y no saben por que hace eso. Quieren que valla por ella y la siga usando Aparte que no tiene suficientes rentals y están short staff en el service department .
Recommended maybe ,, but not really
Their service department needs more personal. I’ve been waiting for three weeks and counting…just to get a diagnosis on my car. Hopefully I’ll get some answers today!
I post a bad review about this place and they deleted