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Charlie Clark Hyundai
- Car Dealers
- Laredo, TX
About this business
Location details
2420 Jacaman Rd, Laredo, TX, 78041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
RecommendedCares about all of his staff In general and takes care of customers as Family members!
Super bad service no updates on your car if you take it to service no one has updates!! To top it off you never get a call back
I arrived at the Service department and ask if they were able to service my vehicle with plates. Mind you my vehicle was not purchased at Hyundai Laredo, Tx and purchased in San Antonio, Tx., I was told by Genesis South San Antonio that I would be able to get serviced in this Location. I over hear the Manager say, “she didn’t purchase it here we can’t service it.”Until he realized I was there and heard him so he proceeded to telling that he could only assist me with the back plate and not the front plate because he would be ... read more
Business response:
We are sorry to hear about your experience and understand your frustration. We aim to provide assistance to all customers, regardless of where their vehicle was purchased. If you would like to discuss this further, please feel free to reach out to me. Thank you for bringing this to our attention. Michael Gonzalez General Manager michael.gonzalez@cclarkauto.net
No recomiendo hacer tratos con la gente de Hyundai Charlie clark ya que la gente de servicio al cliente como sus vendedores te prometen en mi caso la llanta de refacción y después de firmar ya no te atienden y le dan largas al asunto el auto lo compré el día 7 de enero y hoy 15 de enero aún no tengo respuesta., únicamente me dicen que están trabajando en mi caso que la verdad lo dudo., así que por favor antes de cerrar el trato asegúrate de que lo que te prometen lo tengas antes de firmar por qué después ya no habrá respuest... read more
Business response:
Lamentamos mucho la experiencia que has tenido. Por favor, llámanos para hablar de lo sucedido con más detalle y buscar una solución. Gracias por tu comprensión.
Absolutely embarrassment of a dealership. Poor professionalism. Awful clueless and slow salesman. Not saying all but definitely the one that helped me out. I go in one day and they offer me a certain amount for my car to trade in for another vehicle. My credit gets approved, the 84month finance program gets approved, everything sounds good. 2 days later when i go to make the purchase. They change EVERYTHING up. They offered me less for my car. They tell me that they don’t have the 84 month program because it doesnt exist. An... read more
Business response:
Thank you for sharing your feedback. We understand your frustration and appreciate you bringing these concerns to our attention. Clear communication is important to us, and we would like to find a solution. Please reach out to us directly to discuss further. Rolando Gonzalez General Manager rolando.gonzalez@cclarkauto.net
comprar un carro en esta agencia no se la recomiendo a nadie. tengo muy mala esperiencia. con el carro que compre. era un carro chocado y el gerente me dijo que no era chocado , a las 3 semanas se le empezó a caer toda la pintura.OJO!
Business response:
Hola Raúl, ¿Podrías enviarnos un correo electrónico para que nuestro gerente general se comunique contigo y te ayude con tus inquietudes? concerns@cclarkauto.net
RecommendedHi it's me again, onta Tony 😂 follow through with a return call X3? still waiting on Services 0/10
Business response:
We apologize for any inconvenience, Alfredo. We understand how important it is to have timely communication. Please reach out to us directly so we can address your concerns and make things right. We appreciate your patience and look forward to resolving this for you as quickly as possible. Rolando Gonzalez General Manager rolando.gonzalez@cclarkauto.net
Their service department. My car has been on there for 2 months and they don’t call me for updates, the manager never responds or call back. It’s frustrating because I have been without a car for 2 months already with no progress at all as to when my car will be ready. I will escalate with headquarters about this issue.
Had the worst experience with this dealership. Since I live in Corpus Christi I was working with a salesman over the phone who was negotiating a price for me and the first couple of times the price was above what I wanted to pay. Salesman called a third time and we agreed on the out the door price for vehicle so he asked if I would put a deposit since I wasn’t going to be able to go till Thursday. Long story short I changed my work schedule and called back and told him I would just come in the same day and get the car. Sa... read more
Business response:
We are truly sorry to hear about your experience with our dealership. We understand the frustration this situation has caused you. Your feedback is valuable, and we will address this issue internally to ensure it does not happen again. Please feel free to reach out to us if you would like to discuss this matter further or if there is anything we can assist you with.