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Charter Senior Living of Oak Openings
- Assisted Living Facilities
- Sylvania, OH
About this business
Location details
6805 West Sylvania Ave, Sylvania, OH, 43560, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We really liked it here. Their food was excellent. The staff was really friendly. It would have been 2nd choice for us. It was really clean, very modern, and I liked that it was a smaller community. The rooms were very beautiful. If I were looking for a place for myself, that’s where I would want to go.
We haven't been able to go back and visit since March due to COVID. We initially had some reservations about our loved one fitting in, as well as figuring out the amount of memory care she would need. At this point today we are pleased that we put her into memory care versus assisted living. Our loved one has rented what would be two rooms, so for one person it is like a double room which is good. She has a little living room and a bedroom that are separated by a wall. The single spaces in memory care are more like studio ap... read more
Beautifully decorated. Spacious kitchens and bathrooms. showers have built in seats. Slightly higher prices.
You can enter this facility and OFTEN there is no one at the desk and no one answering the phone. Because of this I feel I can never leave town: if something happens I need to 1) take off work and 2) drive there. The personal care staff is good. . .But I could easily rob ANY room at from 5 PM to 9 am and no one would be there to stop me. When I try to address this, I just go around in circles with the administration.
Business response:
Thank you for sharing your feedback. We understand your concerns and appreciate you taking the time to bring them to our attention. Providing a safe, welcoming environment for our residents and visitors is very important to us, and we'd like the opportunity to learn more about your experience. Please contact our leadership team at (419) 882-0029 so we can discuss your concerns directly.
Regular staff was ok. Executive staff [name removed] in particular is not so good. Terrible communication skills. Lots of lying about what they could do 2 help Also your owner is very elusive, I heard they were in financial distress.
The facility was clean but admin did not follow through with care for my father. We paid an extra fee because my father required two person transfer, but there were several times we witnessed very young small aides moving my Dad alone. It took several days for maintenance to hang my Dad's flat screen tv in his room that they told us would take one day. TV was the only entertainment my Dad enjoyed. My Das passed after being there 13 days. It cost over $[removed] to move him in. We received $[removed] refund. We were billed fo... read more
There were a few staff members that made it livable. The administration was AWFUL! It changed hands multiple times and they were never present. They sent a bill for dates in February after my MIL had passed on [date removed]. Medication took over 3 weeks and they made my FIL use their pharmacy out of state. I would not recommend this place for anyone.
Business response:
Thank you for sharing your experience, and please accept our heartfelt condolences on the loss of your mother-in-law. We are truly sorry to hear about your family's challenges during such a difficult time. It’s deeply concerning to learn about the delays in medication, billing issues, and the lack of consistent administrative support. This is not the standard of care or compassion we strive to provide, and your feedback will be taken seriously as we work to address these issues and prevent similar experiences in the future. ... read more
The place is beautiful and peaceful. Clean. They are very short staffed. We had to break my mother out of the place as they left her sitting in a chair for 16 hours without any attention. They didn't feed her take her to the potty nothing. We do not recommend the assisted living with this facility. No staff. It was crazies running the looney bin. When we found her in this state she had desperation in her eyes and she smelled. There were no attendants around and I had to continually go to the other side to get help.
Business response:
We regret to hear that your recent experience was a negative one. We would like the opportunity to learn more about your experience. Please reach out to our Regional Director of Operations, Leslie, at (219) 576-3157 or leldridge@charterseniorliving.com. We look forward to hearing from you. Thank you.
We had a resident who was fixated on our loved one. She unplugged her lights, tv, and modem. She stole pictures off of her walls, stole her belongings, and took her hearing aids. She eventually threw water at a family member who was visiting our mom and presented our mom with her poop. Despite this being in direct violation of the code of conduct explained in the contract, they did NOTHING. The Management team explained all of the reasons that this was happening, but was not willing or able to solve the problem. A male resid... read more
Frequently asked questions about Charter Senior Living of Oak Openings
How is Charter Senior Living of Oak Openings rated?
Charter Senior Living of Oak Openings has a 4.3 star rating with 99 reviews.
When is Charter Senior Living of Oak Openings open?
Charter Senior Living of Oak Openings is open now. It will close tomorrow at 12:00 a.m.