Charter Senior Living of Oak Openings

Linda Waters 

on AplaceForMom

3 years ago

We had a resident who was fixated on our loved one. She unplugged her lights, tv, and modem. She stole pictures off of her walls, stole her belongings, and took her hearing aids. She eventually threw water at a family member who was visiting our mom and presented our mom with her poop. Despite this being in direct violation of the code of conduct explained in the contract, they did NOTHING. The Management team explained all of the reasons that this was happening, but was not willing or able to solve the problem. A male resid... read more

Lisa U 

on AplaceForMom

3 years ago

If your loved one needs Memory Care, I can no longer recommend. Care has drastically deteriorated since [date removed] and especially in memory care. Turnover for chef resulting in cardboard like pizza, burnt hot dogs, kool-laid, poor resident to caregiver ratio , shortcuts on cleaning (dirty toilets with mold rings!)! 3 inquiries in less than 6 months with Ohio ombudsman, and lack of mgmt accountability. 

anonymous 

on AplaceForMom

4 years ago

We did not have a good experience here. She had a lovely apartment but overnight they told me she immediately had to move into a memory care shared room that was much more expensive but much smaller, so that was the last straw for us. We moved her out and she is at a new facility.