Charter Senior Living of Vinings

No 

on AplaceForMom

11 years ago

Very helpful in moving in. Apartment was repainted, recarpeted, and cleaned. Staff was very helpful and friendly. The meals are acceptable, but not fantastic and could be improved. The overall facility is very clean. 

Bonny 

on AplaceForMom

12 years ago

In my case, I had to make a decision really really quickly and I didn't have a lot of time but they really went out of their way to accomodate me. Once I went to the place it was much more and I winded up paying much more. Their intial response was very pleasant and they made little small gestures and I appreciated that but otherwise they had a lot of extras that I didn't know about that kept driving the price up, but I would say that on the whole they worked hard to accomodate us and I appreciated that. We haven't gotten to... read more

A Place For Mom Customer 

on AplaceForMom

12 years ago

Liked the smaller # of resdents in the memory-care wing. Felt it would be a better fit for my mom. Did not like the fact that they if we signed papers that day, they would make us pro-rate the last few days of Dec and then start payng in full in Jan even though we are not ready to move her in. Did not feel they showed willingness to work with us on timing. It was all bottom-line driven for them. No issue with the facility. Staff fully enaged with residents in memory-care wing. High down payment but monthly price was good. 

A Place For Mom Customer 

on AplaceForMom

12 years ago

Liked the facility. Over all good impression. 

A Place For Mom Customer 

on AplaceForMom

12 years ago

will most likely be the spot for her "respite/evaluation " time 

Anonymous 

on AplaceForMom

7 months ago

Honestly, we as distant family only hear from our resident via telephone and what other family that can and do visit frequently, tell us. It seems that there is several issues that have arisen and have been reported First, snack items, and soft drinks being stolen from our residents closet. Secondly, some issues with a few staff, unfriendly with a less than chipper demeanor Thirdly, laundry going days and days upon days without being washed .when questioned about this staff remarked they were out of laundry detergent!!!! Rea... read more

Anonymous 

on AplaceForMom

a year ago

I wish the residents rooms were cleaned a little more often. It seems as though the floors are not always clean. Recently my family member was hospitalized and when he was discharged, we expected his facility to pick him up. We were informed that they no longer provide transportation service outside of activities. That was not previously communicated. The only option they suggested was transporting him via ambulance, which is costly. For the amount that we pay for his care, this should have been arranged by the facility/comm... read more

NancyLee Couch 

on AplaceForMom

a year ago

Would not recommend to my worst enemy. Residents in memory care served cold food. Found my mother without pants on in common area around men & women! Found my mother in her room dirty on several occasions. Found scrapes ,scratches & bruises on her arms. Locked her in her room to keep others out, so they said. Moved her as soon as I could. Pls do not place ur loved one at this horrible location. 

Anonymous 

on AplaceForMom

2 years ago

I toured at Charter of Vinings and it was a nice place, but it was very "corporate feeling" and to me just felt fake. This was the main reason we did not choose Charter for my loved one.