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Christus Trinity Mother Frances Rehabilitation Hospital

4.2

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3131 Troup Hwy, Tyler, TX, 75701, United States

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4.2162 reviews
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Brandi P.'s profile image
Brandi P. 
rating
2 years ago

This place should be avoided. My father has been there for over a week and they have not shaved him and have only changed his clothes occasionally. Their staff is rude and unconcerned with complaints made to the caseworkers. Their physical therapist was rude to my mother when she showed up to watchthem work with my father and the nurses all stand around talking about the families and the patients clustered in the hallways rather than doing their work. If you ask for anything, they act like it's an inconvenience. In 10 days w... read more

Business response:

Hi Brandi, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Ronda B.'s profile image
Ronda B. 
rating
3 years ago

The nursing staff are not good, when the nurse comes to say ha ha I forgot to give the patient his insulin! Type 1 diabetes can't go without medication that keeps them alive. As well can't say to a non verbal patient that they are doing a test because you could have prostrate cancer, when the test had nothing to do with cancer. The patient was recovering from a stroke and he had to deal with that for 7 days before he was able to finally get the question asking if he had cancer!!!! This was just a couple of things that happen... read more

Business response:

Hi Ronda, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Ronda B.'s profile image
Ronda B. 
rating
3 years ago

The nursing staff are not good, when the nurse comes to say ha ha I forgot to give the patient his insulin! Type 1 diabetes can't go without medication that keeps them alive. As well can't say to a non verbal patient that they are doing a test because you could have prostrate cancer, when the test had nothing to do with cancer. The patient was recovering from a stroke and he had to deal with that for 7 days before he was able to finally get the question asking if he had cancer!!!! This was just a couple of things that happen... read more

Business response:

Hi Ronda, we’re sorry to hear about your experience. We have forwarded this information to the appropriate contacts. If you’d like to share additional details, please email us directly at feedback@encompasshealth.com. 

Sam H.'s profile image
Sam H. 
rating
8 years ago

My wife was a patient here for three weeks and recieved good care by a very attentive staff, however a Dr. Scroggins really messed ouur aftercare up by not doing a face to face interview with my wife after assuring me he would have a PT do it. The PT had already done hers and informed the DR. he had to do his own but he never did leaving my non ambulatory wife without financial help for a therapy electric wheelchair. They are very expensive. ... read more

Sam H.'s profile image
Sam H. 
rating
8 years ago

My wife was a patient here for three weeks and recieved good care by a very attentive staff, however a Dr. Scroggins really messed ouur aftercare up by not doing a face to face interview with my wife after assuring me he would have a PT do it. The PT had already done hers and informed the DR. he had to do his own but he never did leaving my non ambulatory wife without financial help for a therapy electric wheelchair. They are very expensive. ... read more

Frequently asked questions about Christus Trinity Mother Frances Rehabilitation Hospital

How is Christus Trinity Mother Frances Rehabilitation Hospital rated?

Christus Trinity Mother Frances Rehabilitation Hospital has a 4.2 star rating with 162 reviews. 

When is Christus Trinity Mother Frances Rehabilitation Hospital open?

Christus Trinity Mother Frances Rehabilitation Hospital is open now. It is open 24/7.