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Chuze Fitness
- Gyms
- El Paso, TX
About this business
Location details
10060 Rushing Rd, El Paso, TX, 79924, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to Midnight | |
| Tue | 4:30 a.m. to Midnight | |
| Wed | 4:30 a.m. to Midnight | |
| Thu | 4:30 a.m. to Midnight | |
| Fri | 4:30 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Just want to start by saying Ive been with chuze since 2018, I swore by the book it was the best gym until today. I have guardianship over my sister so she can live and go to school in ********* and go home with our mom on the weekends in *******. Well shes 13 and shes quite petite for her age. Ive taken her with me plenty of times and today I went for my usual work out and some man named ****** came and told me she could not be in the gym. I asked why not since chuze has a policy of age ***** with guardian or parent. He sai... read more
Terrible gym on Monday April 4 2024 I went to ask for a membership and was appalled on how rude and unprofessional the manager ***** and the sales rep ***** were and another employee with long hair. The manager ************** nothing when an immigrant lady and her small child went to ask about a week **********. The other employee with long curly black hair ignored her as did the manger because she didnt speak English. ***** said he didnt speak English but the other two did speak Spanish and ignored her and gave her dirty, a... read more
Business response:
Hello *****, Thank you for taking the time to contact us. We do regret to hear of this experience. While we cannot speak on behalf of the events that took place as we were not there, we do pride ourselves on providing superior customer service and it sounds as though this may not have been the case during your most recent visit. We will be further investigating this matter and following up with the management team. We hope your future visits will be more enjoyable. Kind regards,Chuze Fitness
I joined Chuze Fitness back in 2019 when at the time they were a trailer in the parking lot.As an inducement to join and since I was with Silver Sneakers I was given a Wellness Premier membership. I have not had any issues until this week when my card would no longer give me access to the wet areas. I was told that I would have to pay an additional $19.99 to use the wet area. According to their own web site the wet areas are still included in a Wellness Premier membership. I still hold that status and can use the other Premi... read more
Business response:
Hello *****, I completely understand your frustration. You have been able to access the gym Without truly having an active membership for quite some time. Now that we are reverifying your eligibility we will need to sign you up with our **************** membership pricing. Our Basic membership is completely paid for by your insurance and the Premium and More memberships are still offered at a very discounted price. Please note that the Premium and More Wellness memberships do have an Annual Fee of $49.99 that is charged 45 d... read more
Im so mad. Ive been at chuze for a year now. First time going an employee explained to me we cant have any bags on the floor. Every time I go I see bags on the floor so why did I have to put mine away while everyone else gets to keep theres. And on top of that Im so sick of spending over 40 dollars a month to not be able to work out. This place is to packed and I dont have the time and day to figure out whats the less busy our. At this point chuze fitness is not worth it. I cant workout what I need to workout every person ha... read more
Business response:
Hello ******, Thank you for contacting us. We are sorry to hear of your frustrations. For the safety of our team and members, bags of any sort are not permitted in the workout areas, however, we do provide lockers inside of each locker room and smaller day-use lockers toward the front of the facility. We apologize if it seemed as though this was only addressed with you but we can confirm this policy is in place for all members. In terms of crowds, we know this can be bothersome but we are thrilled that so many are taking an ... read more
My kids and I have belonged to Chuze for 2+ years. Never missed a payment or a month. However, now that my son turned 16 they make him start a new membership which includes a new initiation fee, an annual fee which will hit at the end of the month and start a new 12month contract that he cannot cancel without a large fee. We have shown them loyalty but evidently loyalty on goes in one direction. I will be canceling my membership and join ****. I hope it was worth it to them.
I recently went into the gym to get a membership and signed a contract no problem there but I soon realized I was moving out of state and traveling abroad, so I went into the gym within my first 20 days and cancelled my Membership and payed the $50 cancellation fee everything was good so I thought next thing you know I keep getting charged and find out months later I have a large outstanding balance and I call them and they state that yes membership was cancelled but I never provided proof of relocation which is a scam in it... read more
The gym I go to is in ********** ********! Its run by kids that have no sense of respect for older people or gym etiquette and proper guidelines to protect their members! The manager is a kid that is very passive and conflict avoidant! I was assaulted 3 times at this gym and the manager never wanted to intervene or call the police! The gym is neglected and the bathrooms are a space for drug users and nasty shady people! The bathroom is always dirty and two sinks dont work for 9 months! I asked the manager to cancel my member... read more
Business response:
Hello *********, Thank you for taking the time to contact us. We are sorry to hear of your frustrations. Upon investigating this further, we can confirm that the onsite management team did take all claims seriously, however, upon reviewing the footage, we were unable to find evidence of these accusations. We can confirm that your membership has been canceled and you will see no further deductions. We are sorry that you have decided to cancel with us and we wish you the very best. Kind regards,Chuze Fitness
This ******** is the most customer UN-FRIENDLY gym I have evet dealt with. **************** and finance department very rude and un-curious to customers.When i signed up the agreement said 1 day notice is needed for cancellation. But they forced me to pay for 2 months fees. This is a big scam they are doing to rob customers.I will NEVR join this ******** ever again and will NEVER recommend this gym for anyone.
Spoke to a corporate customer service staff member about a month ago to cancel my services as I had recently moved. It was right before my yearly renewal so it worked out perfectly. The women told me the plan drops down to a month to month option after the yearly contract and that I had to pay the last month of my contract but that I was good to go after that. Today I logged into my account and saw I was being charged nearly $100 and when I called corporate confused at why I was seeing this after already closing my account t... read more
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 3.5 star rating with 258 reviews.
When is Chuze Fitness open?
Chuze Fitness is closed now. It will open at 4:30 a.m.