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Chuze Fitness
- Gyms
- Riverside, CA
About this business
Location details
6075 Magnolia Ave, Riverside, CA, 92506, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 8:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
Brand new to Chuze Fitness and Omar already made it a great experience. Super helpful, positive, and actually takes the time to help you out instead of just brushing you off. If you're new, he's definitely someone you want to run into.
Business response:
Hi Alberto, Thank you for sharing your experience with us. We appreciate the wonderful review and shout-out for Omar! We are happy to hear he made your first visit enjoyable. Here's to many more! We look forward to seeing you soon! Kindly, Chuze Fitness
The GM Jocelyn is extremely disrespectful won't help the members and when you ask to speak to somebody above her, she acts like she's the final point of contact even though she's only the GM and there's other people above her extremely disrespectful will be canceling my membership because of her
Business response:
Hello Samantha, Thank you for taking the time to share your feedback. We are sorry to hear about your recent experience and that you felt the customer service you received did not meet expectations. While we trust our Gym Managers to make decisions regarding the day-to-day operations of their clubs, we understand your concerns and would be happy to review your account further. Please feel free to contact us at info@chuzefitness.com, and a member of our team will be glad to assist you. We look forward to hearing from y... read more
I've been going to the gym for a while then all of a sudden the men's bathroom is out of order. Why is it that I go to the gym and I gotta go home to use the bathroom after taking pre-workout and drinking a lot of water what an inconvenience I tried to message the people and never got anything back. I don't recommend this fitness club very disappointed.
Business response:
Hello David, We sincerely apologize for the inconvenience you experienced with our men’s restroom being unavailable. We completely understand how frustrating this can be, especially when you’re at the gym and need access to the facilities. Unfortunately, there are times when unexpected situations occur that are outside of our control, and we appreciate your patience and understanding when this happens. Please know that having the restroom unavailable is not something we expect to be a consistent issue, and our team works ... read more
My story. So I like the gym. Very nice. Now the truth I sign up for a for the 29.99 a month membership. I was bill the first time. So I was out for injury. It didn't matter I was still gonna continue to get my membership bill. But at the same time, my card was hit with fraud.. So the funds wouldn't go through. A couple weeks have went by and after I started to feel better, I was ready to go in and clear up any kind of membership dues. Then my wife calls me and claims they build an account. They don't even have access to. S... read more
Business response:
Hi John, Thank you for the review. We are sorry to hear of your frustrations. We have sent you a direct message to further discuss your concerns. We hope to hear from you soon. Kindly, Chuze Fitness
Recently changed banks, so my monthly payment didn't go through. I went in to pay it and only had cash on me, they told me they couldn't take cash. Told them if I can bring my new card next time and they said no and that I couldn't workout. I went to the atm to deposit cash and bring my card to make the payment. They charged me a $20 fee for making a late payment which is insane. I've been a member at more than 5 gyms and have never had this rude customer service or any late fees ever. Will be cancelling due to this BS.
Business response:
Hi Cody, Thank you for the review. We regret to hear about your recent visit and apologize for any lack of customer service you may have experienced. We understand that sudden changes happen, and apologize that you were not given other options, given that it was your first time. Please follow up with us at info@chuzefitness.com and our team will be happy to look into your account. Thanks again and we hope to see you soon. Kindly, Chuze Fitness
I've been having multiple problems since this gym open, like them charging my card wrong, wanting to use the therapy room I pay extra money for but always closed or not working, no saunas no outside area yet, no discounts or offers to the people that pay for the extra amenities and still don't receive them, maybe you shouldn't have opened up if you weren't ready, they always have construction going on on the gym turf or floor, also they walk scanners don't work properly you'll scan your phone 5 times before being able to ent... read more
Business response:
Hi Brianna, Thank you for sharing your feedback. While the majority of the gym was ready, we didn't want to delay any further, and wanted to get our doors open to the public to start their fitness journeys asap. We know there are still a few areas under construction and we appreciate your patience while we work out the kinks. If there is any amenity you can't part from, we also invite you to stop by our nearest location in Corona which also offers a pool and some other varying amenities. Thank you again and we look forward ... read more
I was there to sign up and they didnt acknowledge myself or my spouse for 15 minutes. I'm signing up somewhere else
Business response:
Hi Lillian, Thank you for the review. We are sorry to hear of this and sincerely apologize for any lack of customer service you may have experienced during your recent visit. We will be sure this is addressed with our on-site leadership team. We hope you'll give us another chance in the future. If not, we wish you all the best in your future fitness endeavors. Kindly, Chuze Fitness
Frequently asked questions about Chuze Fitness
How is Chuze Fitness rated?
Chuze Fitness has a 3.9 star rating with 68 reviews.
When is Chuze Fitness open?
Chuze Fitness is open now. It will close at 11:00 p.m.