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College Mall Veterinary Hospital
- Bloomington, IN
About this business
Location details
4517 E Morningside Drive, Bloomington, IN, 47408, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Calling the emergency line this morning. Explained our cat had vomited blood this morning and seeking an emergency visit. Response: "I'm sorry we're booked out 6 weeks." Our cat could be dead in 6 weeks. Response: "okay have a nice day." The last response showed unmitigated gall. I have no words.
Business response:
Luke, we take your feedback seriously and are sorry we could not see your cat. We try to care for as many patients as we can but will always recommend a local emergency hospital if we are unable to see a patient and it is in the best interest of the pet, which we felt was the case with your cat. We understand it was a very frustrating time for you but we have a zero tolerance policy for verbal abuse directed towards our staff. We hope your cat received the care it needed and wish you nothing but the best.
I watched my Frenchy die from seizures bc no one would answer the emergency number....I called several times with no answer. I picked College and Garden specifically bc of their emergency care...Today I was left hanging and had to bury my best friend on Christmas eve 😢...
Frequently asked questions about College Mall Veterinary Hospital
How is College Mall Veterinary Hospital rated?
College Mall Veterinary Hospital has a 4.5 star rating with 875 reviews.
When is College Mall Veterinary Hospital open?
College Mall Veterinary Hospital is closed now. It will open at 9:00 a.m.