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Columbus OB/GYN New Albany
- Obstetricians & Gynecologists
- New Albany, OH
About this business
Location details
160 W. Main Street, Suite 220, New Albany, OH, 43054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr Houser is awesome as usual & goes over & beyond in her care. However; this is the 3rd time that there was not good communication with me as a patient about labs. Labs were ordered, but I was not aware they were not using Labcorp anymore & they did not have my order (of course). I got hold of the wonderful doctor on call 11/7 & she got the order in, but I had to come back on Sat & then there were issues again (another hr of my time). I finally got them that day with hopes of having results to talk to Dr Houser at my appoin... read more
Business response:
Hi, Katrina. Thank you for taking the time to leave us a review. When you get a chance, please call our nurse manager directly at 614-434-2457.
I made my appointment for mammogram and yearly check up when I was there last year. My appt for mammogram was for 9:20 with my yearly appt immediately following at 9:45. When I arrived at 9:10 I was informed that my check up was not until 10:30. I went ahead with my mammogram and chose not to wait for the check up. When I returned home I rechecked my calendar and found my appt card attached which showed my appointments as 9:20 and 9:45. I’m very disappointed that someone would change my appointment without consulting me ... read more
Business response:
Hi, Mary. Thank you for sharing your feedback. We’re very sorry to hear about your recent scheduling experience. Our team strives to provide clear and accurate communication, and we regret any confusion or inconvenience you encountered. We would appreciate the opportunity to look into this further. Please contact our nurse manager directly at 614-434-2457 so we can discuss your concerns.
Dismissed and discouraged from asking any questions. Felt uncomfortable and disregarded .
Business response:
Hi, Lisa. Our goal is for every patient to feel comfortable, heard, and respected. While we cannot discuss any patient-specific details in a public forum due to privacy regulations, we would like the opportunity to speak with you directly to better understand your experience and address your concerns. Please reach out to our nurse manager directly at 614-434-2457.
Doctor was excellent and online check in was very easy. I was there for almost three hours for an annual check and blood work and I never got the blood work done because they all went to lunch . Other than the time the office was very clean and very nice staff .
Business response:
Hi, Victoria. Thank you for sharing your feedback with us. Due to HIPAA regulations, we cannot discuss specific medical details through this platform. However, to ensure we address your concerns properly, please do not hesitate to contact our Nurse Manager at 614-434-2457 at your convenience.
Always wait 30 min plus to make an appointment then can’t see me until two months from now??? Stop taking new patients if you can’t handle the load.
Business response:
Hi, Toby. We read and take all reviews seriously. As a team each day we strive to provide the best care to all our patients. We are always looking for ways to improve our service and care at our practice and appreciate your feedback.
Very far out of the way and hard to get to. I live in Bexley.
Business response:
Hi, Linda. Thank you for taking the time to leave us a review. We have 7 offices located around central Ohio, including the Blacklick area. We would be more than happy to help you find a location that best suits you and your schedule in the future.
I don’t care whatever . People just want your money
Business response:
Hi, Yolanda. Thank you for taking the time to leave us a review. We read and take all reviews seriously here. We take pride in showing care and compassion to every patient who walks through our doors. We hope that you will contact our nurse manager directly at 614-434-2457 to discuss your comments.
I didn’t even check me to be sure of my medical records he just accepted and prescribed me some drugs I didn’t make 10 mins in there
Business response:
Hi, Pauline. Thank you for taking the time to leave us a review. We read and take all reviews seriously. We hope you will call 614-434-2457 and speak directly with our nurse manager so we can talk with you further about your review. We welcome the opportunity to help our team improve.
I recently started exploring Functional Medicine and very frustrated with the the appointment wait times. My first appointment I was the first one of the day and they were having computer issues so I didn’t get called back for 30 minutes. The second visit was worse. My appointment was at 2:30 and I got called back at 3:30 to be seen. If I was an hour late to my appointment I am sure I would have been turned away and charged for my appointment. A courtesy call to see if it was convenient for me to push back my appointment... read more
Business response:
Hi, Kelley. We apologize for the inconvenience you experienced during your visits. We understand the frustration caused by the wait times and computer issues. We appreciate your feedback and will work towards improving our appointment scheduling process to better accommodate our patients. Thank you for bringing this to our attention.
Frequently asked questions about Columbus OB/GYN New Albany
How is Columbus OB/GYN New Albany rated?
Columbus OB/GYN New Albany has a 4.8 star rating with 1,003 reviews.
When is Columbus OB/GYN New Albany open?
Columbus OB/GYN New Albany is open now. It will close at 4:30 p.m.