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Commonwealth Senior Living at Chesterfield
- Community Centers
- Richmond, VA
About this business
Location details
4931 Ridgedale Pkwy, Richmond, VA, 23234, United States
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While my father is now deceased after three months of getting into a place. What was most important to me was how you all help me. Find him a place right away when I needed it the most.
Our family had an in person tour with Commonwealth Senior Living and overall it was a good tour experience, the community was nice, small and convenient but didn't have any openings at the time.
The initial sales person was wonderful. My mom has mental health issues so she was a challenge for them. The communication could be much better with returning emails in a timely fashion. Out of other communities we had looked at, Commonwealth Senior Living was the only one that would except our loved one. I would recommend it if they're trying to find placement for a love one
The staff at Commonwealth have worked with us very well. They're making sure that our loved one's medication is being administered as needed. They care about his well being. And I would highly recommend them.
Business response:
Thank you for taking the time to share your kind words. We're so glad to hear you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.
My loved one did not move into the facility, because it was too far to travel to. They were top of line. We were attracted by, the cleanliness, and programs offered catering to the memory care facility part. The dining area was very nicely done. Everything was great.
Business response:
Thank you for taking the time to share your kind words. We're so glad to hear you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.
We decided on Commonwealth because they commented on their fresh food program. I have found that is not always the case though. It is not that it isn't fresh, it just isn't the quality that they described during the tour experience. The facility seems to be very clean. My mother is well taken care of and whenever she calls for assistance they call as they can to help.. I would overall recommend this facility to other families.
Business response:
Thank you for sharing your feedback. While we are happy to hear you are having a good experience with our community’s activities and caregivers, I am sorry to hear our dining services has not been fulfilling our expectations. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at rcanty@commonwealthsl.com. Sincerely, Reuben Canty Executive Director
Some people were friendly, while others were rude. The head nurses were so compassionate. They were a bit unorganized when my loved one arrived, and everything was not ready. It was a nice facility but overall it wasn't the highest level of care that I expected.
Business response:
Thank you for taking the time to share your feedback. While we are happy to hear you are having a great experience with our head nurses, I am so sorry that our caregiving is not fulfilling our expectations. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater detail about your concerns. Please reach out to me at your convenience at rcanty@commonwealthsl.com Sincerely, Reuben Canty Executive Director
Commonwealth Senior Living is very close in location so very convenient for us. We do like that our loved one gets more attention then any other place he has been to, the day to day staff who work with our loved one are great. However the leadership could improve more on their communication - we had recently followed up with them to double check our loved one for a UTI and unfortunately they did not do that, so our love done ended up in the hospital with a severe UTI and a small stroke
Business response:
Thank you for sharing your concerns with us, and I am grateful to hear that you have been happy with our associates. Thank you for highlighting areas we can improve our service to your family. I apologize that we did not follow up with you in a timely manner. I would like the opportunity to speak with you directly about your experience so that we can improve our process moving forward. Please reach out to me at your convenience at Sharon.Jones@commonwealthsl.com. Kind regards, Sharon Jones Executive Director
It has been a very positive experience. The staff seems to be fairly cheerful, and they interact well with the residents. My friend says the food is really good. It's a clean facility. The only issue is sometimes getting feedback and answers to questions can be difficult. You just have to find the right person to get an answer. But overall we're very satisfied with the care. She's happy and safe, and gets the attention and care that she needs, which is the important part. She would rather be at home, but since that's not doa... read more
Business response:
Thank you for sharing your feedback with us! Improving the lives of seniors and their families is central to everything we do. I’m grateful to receive the opportunity to improve our communication. I would love the chance to speak with you directly about this. Would you please reach out to me at your convenience at Sharon.Jones@commonwealthsl.com?
Frequently asked questions about Commonwealth Senior Living at Chesterfield
How is Commonwealth Senior Living at Chesterfield rated?
Commonwealth Senior Living at Chesterfield has a 4.4 star rating with 175 reviews.
When is Commonwealth Senior Living at Chesterfield open?
Commonwealth Senior Living at Chesterfield is open now. It is open 24/7.