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Commonwealth Senior Living at New Baltimore

4.7

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33503 23 Mile Rd, New Baltimore, MI, 48047, United States

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4.7213 reviews
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Anonymous's profile image
Anonymous 
2 months ago

It feels as if the staff takes a personal interest in our mother. The administration is available by text for any questions or concerns. They were very accommodating when we had to place our mom at Commonwealth. From the initial phone call to set up a tour, have a medical exam/assessment, set up the apartment, and move in was 10 days, which was very fast. One of the selling features for us was the availability of their medical group. All of her medical needs are covered through this group. 

Business response:

Thank you for sharing your heartfelt experience. Your words deeply resonate with our mission. We understand the trust families place in us when choosing our community, and we are happy to hear we provide your mother with the care and respect she deserves. Thank you again for your generous feedback. We look forward to seeing you soon! 

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Anonymous 
3 months ago

We are very happy with the care my mom is receiving in the memory care unit at Commonwealth. The staff is patient and caring. Mom loves the food. 

Business response:

Thanks for taking the time to share your positive experience. We truly appreciate it! 

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Anonymous 
10 months ago

The staff is friendly, attentive and caring. My mom always comments on how good the food tastes. The facility appears clean and well kept. They offer fun daily activities like bingo, movies, and crafts. My mom is not extremely social but she does enjoy watching the live entertainers that come in periodically. My mom has a 1 bedroom apartment which gives her plenty of room. 

Business response:

Thank you so much for taking the time to share your positive experience with us! We are happy to hear you feel confident in the care provided in our community. It's feedback like yours that inspires and motivates our team to continue serving our residents with dignity and respect every day. Thank you again for your kind words and support. 

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Anonymous 
a year ago

Shop around. Don't take anything for granted. Pick the right facility for your loved one, not for you! Watch the expenses! Sticker shock is very possible. 

Joe G's profile image
Joe G 
2 years ago

The director [name removed] empathy and how it trickles down through the staff. Everyone is very caring and we have already recommended this community to others and will continue to do so . 

TP's profile image
TP 
2 years ago

Staff is friendly. The menu is very repetitive. They serve a lot of shrimp and fish which is not a favorite. The company is happy to take the rent with automatic withdrawal but we seem to have issues getting the actual bill before they take the payment. Overall the place is very clean, staff is friendly and most are helpful. Their food really needs to be improved though. 

Genvieve M's profile image
Genvieve M 
2 years ago

Her doctor recommended Commonwealth and they had an opening when we needed it. It was clean, the rooms are well-appointed, the staff was fabulous and very responsive, and it wasn't so big as to be overwhelming. Staff was fantastic. Mom was only there 4 months and has been home since last August. 

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Anonymous 
2 years ago

I love the staff that I have gotten to know. They truly care about the residents. Of course things can always be better with having more staff on each shift so that the residents have as much care as they need. It is expensive but I have peace of mind, knowing she is being cared for. There really isn't a ton to do right now honestly. They try but need more staff. I know they try but are struggling with staff at times. It's truly a great place and I love it there. But like a lot of places, they are always looking for help 

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Becky 
2 years ago

5 for all. They have been fantastic. All of the staff has been very nice. The cook asked mom what her favorite food was and mom said Kentucky fried chicken. The next day at lunch he had gone out and got Kentucky fried chicken for mom. The facility is very clean the activities Director provides of variety of activities. [name removed], the administrator works long hours and fills in if they're short on staff. [name removed], the admission person also fills in wherever needed. 

Business response:

Thank you for taking the time to share your kind words. We're so glad to hear you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback. 

Frequently asked questions about Commonwealth Senior Living at New Baltimore

How is Commonwealth Senior Living at New Baltimore rated?

Commonwealth Senior Living at New Baltimore has a 4.7 star rating with 213 reviews. 

When is Commonwealth Senior Living at New Baltimore open?

Commonwealth Senior Living at New Baltimore is open now. It is open 24/7.