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Compass Insurance Agency

4.9

About this business

Location details

280 Ann St NW, Grand Rapids, MI, 49504, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 6:30 p.m.
Tue8:30 a.m. to 6:30 p.m.
Wed8:30 a.m. to 6:30 p.m.
Thu8:30 a.m. to 6:30 p.m.
Fri8:30 a.m. to 6:30 p.m.
SatClosed
SunClosed
4.9527 reviews
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Charles H.'s profile image
Charles H. 
5 years ago

I was very pleased with the customer service that I recieved from Justin. He was very patient and informative with me. He took time to make sure I had what I needed and gave me the best deal out of the 5 different agencies that I called. His mannerism was well above anyone else I spoke with to find I insurance the day of my search. He also was able to find me a much better deal than all the other places. I would recommend him to anyone in a search for insurance and to get great customer service in doing so. Thank you Justin ... read more

Business response:

Thank you so much for your kind words, Charles. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Jim Van O.'s profile image
Jim Van O. 
5 years ago

prompt and courteous  

Business response:

Thank you so much for your kind words, Jim Van. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Don T.'s profile image
Don T. 
5 years ago

My guy Justin Mulder just jumped through hoops on less than 24 hours notice to help me purchase my home. I guarantee the best service and personal response attention from this company. Always top notch, and always looking out for you! 

Business response:

Thank you so much for your kind words, Don. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

John D Shubert, M.'s profile image
John D Shubert, M. 
5 years ago

Brad does a phenomenal job as my insurance agent. The great thing about having an agent to work with, I can feel confident my questions will get answered. If you are looking for an independent insurance agent talk to Brad. He'll take care of you!  

Business response:

Thank you so much for your kind words, John D Shubert,. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Diana B.'s profile image
Diana B. 
5 years ago

Tracey is always great! I have had compass for 5 yrs now and they are always very easy to work with!! We have 5 cars so I am always adding/ removing cars and she is always glad to help in my crazy life!! D Mueller, Adrian, MI 

Business response:

Thank you so much for your kind words, Diana. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Keith A. C.'s profile image
Keith A. C. 
5 years ago

I will continue to work with Taylor in the future. He is easy to work with. Answered my questions in a timely manner and took the time to let me know how we would continue to work at renewal. Thank you Taylor! 

Business response:

Thank you so much for your kind words, Keith A.. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Tammy H.'s profile image
Tammy H. 
5 years ago

Taylor answered my e-mail on a weekend, had my quote Monday morning and was super helpful! 

Business response:

Thank you so much for your kind words, Tammy. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Christine W.'s profile image
Christine W. 
5 years ago

Cait has been a pleasure to work with! She promptly handled several policy changes and updates for us this week. Not only did she complete the requests immediately, she also let us know that they were completed and sent updated documents. She is the perfect example of true customer service! I hope Compass Insurance knows how lucky they are to have her on their team!!! Keep up the great work Cait! You will definitely be my go-to person for all future policy needs :-) 

Business response:

Thank you so much for your kind words, Christine. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Dezirae B.'s profile image
Dezirae B. 
5 years ago

My biggest appreciation goes to Justin here at Compass Insurance. Since day 1 he has responded promptly with any questions or concerns and works his hardest to make sure you are getting the best quote. His customer service is outstanding. He is always so helpful and reassuring with his genuineness. Thank you Justin!! 

Business response:

Thank you so much for your kind words, Dezirae. We really appreciate you taking the time out to share your experience with us. Cheers, Compass Insurance Agency 

Frequently asked questions about Compass Insurance Agency

How is Compass Insurance Agency rated?

Compass Insurance Agency has a 4.9 star rating with 527 reviews. 

When is Compass Insurance Agency open?

Compass Insurance Agency is closed now. It will open at 8:30 a.m.