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Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB - Benito Solis NMLS# 743526
- Mortgage Lenders
- Houston, TX
About this business
Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB NMLS ID # 2258 Cornerstone Home Lending was created in 1988 with the purpose of making a positive difference in the lives of others through the platform of home lending. Over three decades and nearly 500,000 satisfied families later, Cornerstone was approved as a state savings bank in October 2022. We are humbled to be a Top 50 National Lender with the highest ratings for customer service and team member satisfaction among all home lenders. Through help... read more
Location details
11330 Clay Road, Suite 350, Houston, TX, 77041, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Benito and team were a fantastic help to me in the home buying process. Him and the team were extraordinarily responsive and knowledgeable and helped me every step through the process.
Absolutely the worst experience. His team is completely incompetent. Any questions I had were ignored. Them the cherry on top was they never showed up to closing. To watch my wife cry at closing of our dream home is something noone should have to experience. If I could give them a zero I would.
Business response:
Hi Kurt, thank you for bringing this to our attention. We’re disheartened to hear this as it in no way reflects what we expect from our loan officers and the superior level of service they’re known for. We’d like to hear more of your story so we can address these issues. Can you please reach out to us at info@houseloan.com?
Miscommunication between the lenders and salesperson after they approve me Karla still send me emails to the last minute about dumb questions I feel like they are racists why still ask me questions about my bank accounts and my job if I'm already approve and they check my pay stubs and credit for two years why still ask questions to the las minute
Business response:
Hello Juan, your comments are not typical of our buyers experiences. I would like to connect you with one of our managers so they can hear your experience. If you would not mind, can you please send us your best contact info to info@houseloan.com.
While they were able and more successful in getting me to the finish line, some of the initial steps while getting there should have been rectified at the very beginning. It was very stressful as the process got closer and closer to closing.
Business response:
Hey Stephanie, I'm sorry to hear that the process was stressful for you, and we would like to know a little more about what happened. if you don't mind sending your best contact info to info@houseloan.com i can get you in contact with a member of our leadership team. I hope your enjoying your new home!
Benito and his team were amazing to work with. The process was smooth and quick to process everything. They helped us every step of the way.
Every one was helpful and made the day an awesome experience. I would recommend them to all my friends and family.
The loan process was easy, all staff kept me informed during the process.
Benito and his team did a great job on helping my family get into our new home. Thank y’all very much!!
At closing, the title officer was unfamiliar with my account and in fact did not work at that particular location. I did not feel appreciated at the final part of the experience. I feel once I handed over the check, I was no longer a priority.
Business response:
Hello Adam, I am very sorry to hear that your home buying experience didn't go as smoothly as possible. We are here to support you long after closing and we would like to know what w could have done differently to help you. If you would please email your preferred contact information to info@houseloan.com, a member of our leadership team would like to reach out to you to learn more about your experience so we can work to improve our processes and communication.
Frequently asked questions about Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB - Benito Solis NMLS# 743526
How is Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB - Benito Solis NMLS# 743526 rated?
Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB - Benito Solis NMLS# 743526 has a 4.3 star rating with 26 reviews.
When is Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB - Benito Solis NMLS# 743526 open?
Cornerstone Home Lending, a division of Cornerstone Capital Bank, SSB - Benito Solis NMLS# 743526 is closed now. It will open tomorrow at 9:00 a.m.