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Cottages at Green Valley
- Assisted Living Facilities
- Henderson, NV
About this business
Location details
2620 Robindale Rd, Henderson, NV, 89074, United States
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This community needs to be more attentive to their residents to improve the experience here. I am not happy with the facility. I believe they are under staffed. I find my friend does not have his teeth in. The other day he was sitting at the table about to eat without his teeth. It baked chicken, broccoli and pie. He got sick and has not been eating, I have requested soup to accommodate. I brought this to their attention but don't see any change. He has fallen and nobody claims to know what happened. His brand new transporta... read more
Business response:
We are very sorry to hear this and very glad you have shared your concerns with us. We would truly like an opportunity to discuss this with you. So if you're willing, please contact our Executive Director at [removed].
I agree with the other reviews. Employee's gossip and tell stories to get other's in trouble. Some employee's can not speak clear English, which is a safety hazard. Refrigerators are dirty and the employee's put their personal items in them, which is a health hazard. My friend lives there are cries all the time because she is so unhappy. Management promised her the world but once she moved in they could care less about her. Employee's are so under paid which causes this problem...."you get what you pay for". This place has l... read more
Business response:
Kathy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Staff is overworked and underpaid. Cost per month is overpriced. Food is not so great. My mother lives here and every time I go visit, she is wearing some other residents clothes. When I visit, I overhear the staff gossiping and complaining loudly and in front of the residents. There's never any activities going on. All residents do is sleep in the TV area. So many different caregivers coming in and out and not one could answer questions regarding my mom. If things don't improve, I will be taking my mom elsewhere.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Green Valley.
My mother was living here until she passed away four years ago. The prices were higher and the services were very poor. The food was horrible no matter how much I complained. It was just bad. I couldn't find anywhere else for her so that is where she had to be.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Green Valley.
Frequently asked questions about Cottages at Green Valley
How is Cottages at Green Valley rated?
Cottages at Green Valley has a 4.3 star rating with 212 reviews.
When is Cottages at Green Valley open?
Cottages at Green Valley is open now. It is open 24/7.