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Cottages at Green Valley
- Assisted Living Facilities
- Henderson, NV
About this business
Location details
2620 Robindale Rd, Henderson, NV, 89074, United States
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Loved this community for my Mother, however, the accommodations were too small. They did not offer 1 bedroom/living room options. Rated: High for friendliness, cleanliness and residents were very happy.
Business response:
Thank you for your review.
We had a really helpful experience in finding a place for my Mother from the referrals given on A Place for Mom and the Advisor, Coy, over the span of several months. After our tour at The Cottages (now Pacifica) and several conversations, there was assistance with referrals and information from the Director, Emily and Sales Advisor, Karen to help make the process work for our family. They were all instrumental in facilitating my Mother's transition into Assisted Living. After being around the facility for about a month and ... read more
Business response:
Kathy, your wonderful feedback and rating mean a lot to us.
Overall, I would say that my ratings of three are probably closer to a four than a three. The staff that works in the cottage that my sister and her husband are in are very friendly and helpful. What throws them off is when the staff rotates on occasion and the new staff don't seem to be as friendly or helpful. There was a recent change of chef in the kitchen, which they seem to like better. I'm a little disappointed in the activities. My sister does have early onset Alzheimer's, and the staff is good about taking her to the... read more
Business response:
Thank you for taking the time to write a detailed explanation of the services that you are receiving at our community. First, thank you for your compliments about the staff. With regard to your other comments, we suggest a one-on-one discussion with the Director of Resident Care or the Executive Director to see how we can best accommodate your brother-in-law who you say is stubborn. We want to make sure that your family members are happy now that the renovations have been completed.
An assisted living studio rents for $2495. I was charged $3848. They refuse to refund what I was overcharged. A dishonest company.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed]? We’ll work with you to resolve any issues as quickly as possible.
We had our family member there for a short period of time. The food was loaded with carbs and covered in hot sauce and lukewarm several times I had to heat it up in the microwave myself. Three different executive directors in 6 months. The caregivers very young 20 years old all the way to 78 years old. We had different caretakers in our Cottage everyday. Several caretakers would work for a couple days then quit. They only make 9.50 hourly rate is all they make. As one caregiver put it you get what you pay for it's pretty har... read more
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed]? We’ll work with you to resolve any issues as quickly as possible.
Met with one of [Removed] asst today, very small,older, no kitchen.
This community needs to be more attentive to their residents to improve the experience here. I am not happy with the facility. I believe they are under staffed. I find my friend does not have his teeth in. The other day he was sitting at the table about to eat without his teeth. It baked chicken, broccoli and pie. He got sick and has not been eating, I have requested soup to accommodate. I brought this to their attention but don't see any change. He has fallen and nobody claims to know what happened. His brand new transporta... read more
Business response:
We are very sorry to hear this and very glad you have shared your concerns with us. We would truly like an opportunity to discuss this with you. So if you're willing, please contact our Executive Director at [removed].
I agree with the other reviews. Employee's gossip and tell stories to get other's in trouble. Some employee's can not speak clear English, which is a safety hazard. Refrigerators are dirty and the employee's put their personal items in them, which is a health hazard. My friend lives there are cries all the time because she is so unhappy. Management promised her the world but once she moved in they could care less about her. Employee's are so under paid which causes this problem...."you get what you pay for". This place has l... read more
Business response:
Kathy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Staff is overworked and underpaid. Cost per month is overpriced. Food is not so great. My mother lives here and every time I go visit, she is wearing some other residents clothes. When I visit, I overhear the staff gossiping and complaining loudly and in front of the residents. There's never any activities going on. All residents do is sleep in the TV area. So many different caregivers coming in and out and not one could answer questions regarding my mom. If things don't improve, I will be taking my mom elsewhere.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Green Valley.
Frequently asked questions about Cottages at Green Valley
How is Cottages at Green Valley rated?
Cottages at Green Valley has a 4.3 star rating with 205 reviews.
When is Cottages at Green Valley open?
Cottages at Green Valley is open now. It is open 24/7.