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Cottages at Green Valley

4.3

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2620 Robindale Rd, Henderson, NV, 89074, United States

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4.3212 reviews
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Sally Tolle's profile image
Sally Tolle 
9 years ago

My mother was there for respite care for eight days. She thought she was going to Haidet first time away from home. She absolutely loved everybody, they were so kind and friendly to her, took wonderful care of her lots of activities and lots of entertainement. I will do it again. I personally toured the facility beforehand, it is absolutely spotless and everyone including the maintenance people are so friendly can't say enough nice things about them. 

Business response:

Hi Sally Tolle, thank you so much for your positive comments about Pacifica Senior Living Green Valley! 

Linda Fontana's profile image
Linda Fontana 
10 years ago

The grounds and cottages at Pacifica has well maintained and quite lovely. The caregivers at the Red cottage are very sensitive to the needs of the people living there, very friendly and keep me informed of any additional items required. Also, the caregivers do everything possible to make life as comfortable as possible for the people living there. The rooms are clean and well lit and much like a vacation room at a hotel. The menu selection is wonderful and varied and the chief does a tremendous job. All the staff members ar... read more

Business response:

Linda, thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again. 

Kathy Haynes's profile image
Kathy Haynes 
10 years ago

Best place for Mom ! Every staff member is truly caring about the residents! The nurses and med-techs are wonderful! They treat each resident so personally. They actually get to know the residents! Lots of activities for the residents. 

Business response:

Kathy Haynes, thank you for your kind words and this wonderful review! 

Anonymous's profile image
Anonymous 
11 years ago

Loved this community for my Mother, however, the accommodations were too small. They did not offer 1 bedroom/living room options. Rated: High for friendliness, cleanliness and residents were very happy. 

Business response:

Thank you for your review. 

Kathy's profile image
Kathy 
12 years ago

We had a really helpful experience in finding a place for my Mother from the referrals given on A Place for Mom and the Advisor, Coy, over the span of several months. After our tour at The Cottages (now Pacifica) and several conversations, there was assistance with referrals and information from the Director, Emily and Sales Advisor, Karen to help make the process work for our family. They were all instrumental in facilitating my Mother's transition into Assisted Living. After being around the facility for about a month and ... read more

Business response:

Kathy, your wonderful feedback and rating mean a lot to us. 

Sharon's profile image
Sharon 
a year ago

Overall, I would say that my ratings of three are probably closer to a four than a three. The staff that works in the cottage that my sister and her husband are in are very friendly and helpful. What throws them off is when the staff rotates on occasion and the new staff don't seem to be as friendly or helpful. There was a recent change of chef in the kitchen, which they seem to like better. I'm a little disappointed in the activities. My sister does have early onset Alzheimer's, and the staff is good about taking her to the... read more

Business response:

Thank you for taking the time to write a detailed explanation of the services that you are receiving at our community. First, thank you for your compliments about the staff. With regard to your other comments, we suggest a one-on-one discussion with the Director of Resident Care or the Executive Director to see how we can best accommodate your brother-in-law who you say is stubborn. We want to make sure that your family members are happy now that the renovations have been completed. 

Anonymous's profile image
Anonymous 
8 years ago

An assisted living studio rents for $2495. I was charged $3848. They refuse to refund what I was overcharged. A dishonest company. 

Business response:

We would like the opportunity to investigate your feedback further. Please could you contact me at [removed]? We’ll work with you to resolve any issues as quickly as possible. 

Anonymous's profile image
Anonymous 
8 years ago

We had our family member there for a short period of time. The food was loaded with carbs and covered in hot sauce and lukewarm several times I had to heat it up in the microwave myself. Three different executive directors in 6 months. The caregivers very young 20 years old all the way to 78 years old. We had different caretakers in our Cottage everyday. Several caretakers would work for a couple days then quit. They only make 9.50 hourly rate is all they make. As one caregiver put it you get what you pay for it's pretty har... read more

Business response:

We would like the opportunity to investigate your feedback further. Please could you contact me at [removed]? We’ll work with you to resolve any issues as quickly as possible. 

Anonymous's profile image
Anonymous 
9 years ago

Met with one of [Removed] asst today, very small,older, no kitchen. 

Frequently asked questions about Cottages at Green Valley

How is Cottages at Green Valley rated?

Cottages at Green Valley has a 4.3 star rating with 212 reviews. 

When is Cottages at Green Valley open?

Cottages at Green Valley is open now. It is open 24/7.