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Cottages at Hemet
- Assisted Living Facilities
- Hemet, CA
About this business
Location details
1177 S Palm Ave, Hemet, CA, 92543, United States
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They are sorely understaffed and the food is TERRIBLE! Nice looking facility, and the people who work there are good, but they need to hire a lot more.
Business response:
We understand that taste preferences are subjective, and it can be challenging to please everyone's palate. We sincerely apologize if our offerings did not align with their personal preferences. We value their feedback, and it will be shared with our culinary team for further consideration and improvement. You’ll be happy to know that we have implemented strategic workforce planning measures to ensure we have the right number of employees to meet the demands of our operations.
Don't go there. My Mom was there 3 weeks and then fell and broken her shoulder. The family was forced to wait outside and hadn't told us she had fallen. There was no caregiver around and they found her on the floor. She had no blankets on her bed and they were not put back on her bed. My loved one complained of being cold. It was not a good experience.
If you're loved one is aggressive I wouldn't recommend this community
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed] or call our team at [removed]? We’ll work with you to resolve any issues as quickly as possible.
This company is into real estate and not into helping seniors! They have absolutely no concept whatsoever regarding the proper care or consideration the elderly deserve. It is an utter shame the a Place for Mom would even recommend Pacifica. Do your parents a huge favor and do not even look into this company. I had to pull my parent out of there due to their disregard and lousy management.
Business response:
We would like the opportunity to investigate your feedback further. Please could you contact me at [removed]? We’ll work with you to resolve any issues as quickly as possible.
This looked like a very nice place, but as soon as they heard that my Mom is bi-polar (though "low-spectrum" and controlled by medication), they immediately ended the tour, and said that they don't take bi-polar. This seems to be true of the other Brookdale facilities, as well.
Business response:
Hello, we really appreciate your feedback and we are sorry that it did not work out. Please don't hesitate to reach out if there's anything additional we can do for you.
They are just a horrible community on so many levels. It is a bigger community who is a racket. They charge double the price that other comparable communities do. They charge a lot of money and hire at minimum wage. The people are barely trained and the nurses that were here when we were are just idiots. There are too many residents for the amount of staff that they have. The manager is never available and they really only want to cover their own behind.
Business response:
We are disappointed to hear that you did not have a more positive experience with us at Pacifica Senior Living Hemet.
I flew out from New Jersey in April to see my mom who was living at Emeritus in Hemet. I came everyday for five days and spent the entire day into the evening with my mother. The first thing I noticed was how badly she had declined since the last time I had seen her in her home in August. She had been living at Emeritus since December and it appeared that she had become nearly completely bedridden in the short span of time that she was there. There were 14 or so rooms in my mom’s cottage and two staff members for each shift…... read more
Business response:
We're disappointed to hear you had a negative experience and thank you for sharing your thoughts. We are now under new ownership and invite you back to see the Pacifica difference!
We moved my Mom into Emeritus of Hemet last October. When she moved in she was able to walk on her own and pretty much care for herself. She did need help with medications which the med techs screwed up right away. My mom is on a blood thinner that requires frequent blood tests. The med techs weren't waiting for the test results and doctor's orders, so her Coumadin level got dangerously high. We probably should have moved her out immediately, but I thought it was going to improve. It did not. My mom fell in the bathroom and ... read more
Business response:
We're disappointed to hear you had a negative experience and thank you for sharing your thoughts. We are now under new ownership and invite you back to see the Pacifica difference!
Frequently asked questions about Cottages at Hemet
How is Cottages at Hemet rated?
Cottages at Hemet has a 4.7 star rating with 497 reviews.
When is Cottages at Hemet open?
Cottages at Hemet is open now. It is open 24/7.