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1580 Broadway, El Cajon, CA, 92021, United States
Get directionsHello. I spent the end of october 2020 to january 14 2021 here at Country Hills. I ended up there due to heart issues. But mainly mental health issues. The people who worked there were great. I felt so content. Honestly. I am having such a hard time taking care of myself. Having such mental health issues. Scared being alone. I'm in a severe depression. I wish I could go live there for the rest of my life. I was able to live without being scared while i was there. I am afraid i will become homeless due to my mental health iss... read more
I absolutely love the care my family member is getting here. Highly recommended. Care facilities like this do not usually have so many people who care like this. They are amazing! Hope you have a good experience too
I love this place! Everyone is so amazing and they truly care! They are always open to listen and hear your concerns! They are super proactive and address things right away! The staff and care is phenomenal!
Sometimes Im weary of skilled nursing homes but this one really went above and beyond. The nurses and communicated and were so helpful. Thank you breanne!!
Staff is respectful and friendly. Food is ok. Major problems with their pharmacy. I went a day without my medicine because staff didn't reorder when my pills ran out. Pharmacy took 2 days to deliver order.
Business response:
Thank you for sharing your concerns about our pharmacy service. We take medication management seriously and will address these delays. Please contact us at (619) 441-8745.
An abomination of a place. Everyone who works here suffers from an awful attitude. They are consistently rude and cold to the guests. The nurses pretend (sometimes) kindness to the patients (probably forced to do so) but most of the staff are otherwise rude, especially when they answer the phone. My brother is a patient here and I pray that this review does not lead them to abuse him even more. The building is ancient and decrepit, a lot of the televisions do not work, there are stains on the ceilings and most of the time th... read more
Business response:
Thank you for leaving feedback. Our administrator has been made aware of this review. Please reach out to us at (619) 441-8745 so we may identify ways to improve your experience.
The biggest take away after having my grandfather here for a month is that he lost every last skill he had for ADL and got worse than he was when he got there. He got an infection due to neglect, an open pressure sore, his clothes were only changed 3 times in a total of 4 weeks, and he had two showers in a month. I was very clear with them about me doing his laundry to ensure nothing was lost. Even still, they took his laundry and lost his clothes. I visited him every 2-3 days and spent most of my time at the nurse's station... read more
Business response:
Thank you for taking the time to leave your review of our facility. We apologize that our services were not to your satisfaction. We have documented your feedback and have notified the management team. We invite you to contact our administrator at (619) 441-8745 if you have any additional concerns or details to share.
This place has bedbugs. Food awful as well. Your loved one shares a room with multiple people. Do not recommend.
Business response:
Hi Ali, I would like to get some more details about your experience with us. Please contact us at 619-441-8745.
Country Hills , What a nightmare, and that's an under statement. I am the caregiver for my client Bruce. He went in for a hip replacement, the surgery went well. After he was transferred to Country Hills for rehab, and instead of getting better he died. He was perfectly fine when he got there, then they started giving him all these different medications for depression, to the point of turning him into a zombie. he stopped eating, stopped talking and began drooling , and his body starting to shake very bad. He was not himself... read more
Business response:
We would like the opportunity to address your concerns. Please reach out to us directly at (619) 441-8745 when you have a chance. Thank you, and we look forward to hearing from you.
Country Hills Post Acute has a 4.1 star rating with 161 reviews.
Country Hills Post Acute is open now. It is open 24/7.