County Waste of Virginia & Pennsylvania-Tremont

Mandy L 

on BBB

4 years ago

They've missed our pickups numerous times throughout the year and also confirmed the driver lied about picking up our recycling - the customer service agent was able to view his GPS tracker and she confirmed he did not drive by our home to pick up our recycling. We are going on almost 3 weeks now with no pickup. Try and call their customer service number and you will be on hold for at least an hour until someone picks up the line. And, they now use the weather as an excuse for not picking up. I've never heard of large trucks... read more

heather g 

on BBB

4 years ago

Absolute worst trash removal company. I live in a development where I NEED to purchase stickers, EVERY time I call they insist on charging me more than I am supposed to pay. The last time I called, I was hung up on by a supervisor. I also love how while waiting on hold, they talk about how 'they understand my time is valuable' however, I have now been sitting on hold for 30 minutes waiting to purchase stickers. When I move from my current residence, and need to seek a different company, I can assure anyone that I will not be... read more

AB 

on BBB

4 years ago

***********, PA (POCONOS AREA) Horrible is the only way to describe. My garbage collection day was changed arbitrarily, when i called to ask why they could not give me a reason. I was told to leave the trash can at the curb and was guaranteed it would be picked up. However, after letting my trash sit there for 3 days I finally gave up waiting. They NEVER showed up to collect my trash like they assured me they would. DON'T GO WITH THIS COMPANY!!! THEY CLEARLY DON'T KEEP THEIR WORD, AND ARE UNRELIABLE. SIMPLY PUT THEY DON'T CA... read more

Andrea G 

on BBB

4 years ago

Beware of County Waste! If I could rate them 0 stars I would have! We originally were *** customers and were very happy with the small locally owned company. Several years ago they sold to County Waste which had been fine up until a few weeks ago. We reached to them via chat on 9/11 and alerted them that we had a large amount of cardboard boxes due to a kitchen renovation. They instructed him to break down flat and leave at the curb with our regular pick up each week for the next couple of weeks. We did so the next morning a... read more

A M Roberts 

on BBB

5 years ago

The garbage hauler broke the provided container during a pickup. I asked that my bucket be replaced. They seemed agreeable and said it was not a problem, and that on the next scheduled day they would swap the bucket. The hauler took a before and after picture to prove they delivered the bucket, it was the same picture of a full can. I called several time asking where my container was, and they kept telling me it was delivered and must have been stolen until I asked them to send me the picture. Once they realized they were in... read more

Theresa S 

on BBB

5 years ago

Since 2018 our bill has increased WITHOUT WARNING $10.00!! Ridiculous, gas prices have relatively stayed the same, cans are the same size. Nothing has really changed. Their excuse is the following that i have copied and pasted from a message that they sent me through Facebook messenger. "In 2018 we were forced to charge for this service to offset the change in China's Recycling requirements. In order to keep services at the current level that we offer there was a need to increase price due to the cost associated with the tra... read more

Tanya V 

on BBB

6 years ago

COUNTY WASTE and Customer Service do not go hand in hand. I was told the day after labor day that our waste would be picked up after I make a payment of $56. They never came! When called back and questioned I was basically told by Service Rep that I was a liar when I told her the rep I spoke to ensured me that it would be picked up. Unable to help me I requested to speak to a Manager. I was continually placed on hold and then at 5:03pm was told their offices were going to close and the Manager would have to contact me today.... read more

Stephen S 

on BBB

6 years ago

County Waste is unreliable and dishonest, resulting in my husband and me picking up the mess bears make of our trash several times per year. They don’t show up on consistent days or times. Often times they don’t show up at all! When we call, the kind customer service rep says that they will be by to pick it up “today”. Three days later after calling daily, I’m still picking up trash that the bears dragged all over the place. I double ratchet strap the trash cans, but the bears pry a corner open and manage to get bags out! My... read more

skrboo 

on BBB

6 years ago

This is the worst company I've ever dealt with! They fail to pick up the trash at least once per month. I'm always on the phone calling to find out IF they are going to show up - they have nothing but poor excuses, (i.e. driver got lost, truck broke down, driver went home sick, tourists are here so not enough time for drivers to service regular customers, and today's excuse...new driver had no idea he had to do pick ups on our road). 3 price increases in 2.5 years and the worst service imaginable! And they NEVER make any acc... read more