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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Horrible experience from start to finish! My car has the airbags involved in the recall, I went to the courtesy nissan website to see what to do next and their chat bubble popped up with an associate asking if they could help. When I gave them the information they said I would be contacted by an associate, but 3 days later I had no response and called to find out that they just wanted me to bring the car in and they would take care of it there. When I get there they immediately treat me like an inconvenience and tell me I ca... read more
The service manager Chris Watson should Not be in the service industry he is not professional and does not want to speak with customers very rude and is not truthful
It is long story. 1. They sold a hail damaged car after fixing them, but not 100%, there are still very small hail damages on the roof. 2. They told me 90 days paid vacation but they did not give it when they sold the car. I did not know till Nissan Financial called me after 11 days later of payment due date. 3. When I dropped off my car, they drove my car as a personal car. That is why miles kept going up whenever I checked the mileage and to make matters worse, they made scratches and dents on my car when they took out my ... read more
I have always took my car back to Courtsey Nissan for my maintenance service. I have always felt like i was at home, very welcomed. Today i didn't feel that at all. I live on the other side of town, but i choose to come back here because of the services that i received in the past. I believe great customer service will keep customers coming and more. Maybe i should have stuck with Robert Temple.
I bought the car 2013 Nissan althema 36000 thousand lone and 4 thousand $cash down payment,trade the first car is that work and no one by the seller helped me to sweet he the car
Business response:
Thank you for your feedback. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Janna Ballard jballard@courtesynissan.com
I was Hospitalized for 2 Months and had no one to make payments for me, once I got out I contacted all my debtors and made the payment in each and every card and loan and they "ALL" removed the 60 days late from my credit report....You Guessed it NISSAN DID NOT, they said "It was not their fault I was Hospitalized even after they told me to pay the remaining yera of the Lease I had which I did for a total of $5300 for 14 payments left and NISSAN STILL DID NOT REMOVE THE LATE payment during my 2 month Hospitalization. DO NOT ... read more
this place is terrible. TERRIBLE. A Year who I came in for a regular service of oil and tire rotation- In which should have been free since I had it on my monthly plan- they then told me they could not see my plan and made me pay for the service..... I could not fight it at the time since I had a dr appointment that I was inning late for at the time because I had been here almost 3 hours waiting for my vehicle. I came back today to get my car serviced at no charge since they had previously charged me and I should not have be... read more
There are great Nissan Dealers in DFW such as Trophy and McKinney. This place is awful, looking for ways to rip you off. Sold us a car knowing it has a defect and lied about it. All these people here belongs in prison.
Horrible experience with service every single time we go in. When we were sold the car they explained teir service department as customer focused and that is so far from the truth. They are horrible and rude and EVERY situation has been horrible. I would WARN anyone not to buy a Nissan. Nothing is covered under warranty.and each trip will cost you $1000 to $2000. The Service Manager is the absolutely rudest, worst customer service person I have EVER seen. NISSAN IS A NIGHTMARE
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,749 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open tomorrow at 9:00 a.m.