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Courtesy Nissan
- Car Dealers
- Richardson, TX
About this business
Location details
1777 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
"We have been faithful customers for 12 years with 4..." We have been faithful customers for 12 years with 4 Nissan vehicles. As of today, we will not use nor recommend Courtesy Nissan. We had service done on Sunday, a bolt was left off by a technician which resulted in some damage. On Monday morning we called and waited for a manager, talked to him on Tuesday, sent him pics, wanted to come in so they could at least look at it, finally heard back today and the service manager was very unprofessional. He was accusatory, would... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Brady Bishop General Manager bbishop@courtesynissan.com
"Customer Service" I purchased a car from Courtsey Nissan and 3 months later I still don't have plates, I called an spoke to Jose the finance director and just got the run around, I then ask to speak to the GM and he will not return my calls or speak to me. If you are looking for a new Nissan don't buy it here.
"This dealership is not trustworthy" I turned in a 2017 lease for a 2019 lease. They promised me $0 out the door and then balance billed me for dispo fees and mileage overage which was supposed to be rolled over. They never respond to my calls or emails for resolution. I have worked with the general manager and tried to get this resolved for a month with no luck. Think twice before purchasing a car from this dealership.
"This dealership is awful. I bought a $44,000 car from..." This dealership is awful. I bought a $44,000 car from them. No second key, told me to go buy one. Windshield needed repair. They never told. Me. $2300. Stay away from these guys!!!
"Bait and Switch" DO NOT TRUST THEIR INTERNET SALES!!!!! Internet Sales BAIT AND SWITCH: If you have had an experience with this dealership's internet sales advertising a vehicle for a very low price and then once you get there - they say it is no longer available for some reason (we never got to see the actual vehicle) - this is a BAIT AND SWITCH tactic. They have an Internet Sales Manager that will contact you (currently her name is SuRin Campbell). This manager cannot be located under the staff of their webpage. I recentl... read more
"Do not recommend for service " First time visit to Nissan Courtesy for a 90k service with a 2015 Nissan Xterra and I can not recommend this location. There are three reasons: 1. They are greedy. During the online appointment via the website they quoted the 90k service with $117.95. At the appointment they try to sell you their "recommended" 90k service for $399.95. This is more then 3x times the estimated amount during the online appointment. 2. They are incapable. On top of the service I ordered the replacement of a broken... read more
" Reared of Holden fees don’t get cheated " I got a. Nissan rouge on lease and they kept me dark and added a 400 dollar without my notice and not mentioning about this in my contract When I read the contract in detail and escalated to the manager he says it was an issue with the training but he will not waive the fees that was not told to me This is very unfair way of conducting business to accept the mistake but making the customer pay for their mistake
"Less than Courteous " My experience with Courtesy Nissan was the WORST customer service I have ever experienced. Marvin was rude, condescending, and did absolutely nothing to help make a car issue easier on me. Nothing about Courtesy Nissan lives up to their name. Before coming in, I scheduled an appointment online, then called to confirm my vehicle could be same-day serviced. As well, my car is still under warranty. When I arrived, I was told that it would be 1-2 business days before my vehicle could even been diagnosed. I... read more
"Used Car Scam: Bait and Switch Sales" I made an appointment to see/drive a used car they had advertised both on their website and on truecar.com. I did my research on the vehicle prior to my appointment. The carfax showed that the car had already passed inspection and was "offered for sale' 6 days prior to my appointment. When I showed up, the person with whom I scheduled the appointment took my information and then after going to the back, came back and told me I needed to meet with the Used Car Sales Mgr. It was at this t... read more
Frequently asked questions about Courtesy Nissan
How is Courtesy Nissan rated?
Courtesy Nissan has a 4.3 star rating with 12,477 reviews.
When is Courtesy Nissan open?
Courtesy Nissan is closed now. It will open tomorrow at 9:00 a.m.