Creston Dental & Braces

Ice cream C 

on BBB

10 months ago

Terrible customer service , the women at the desk does not do there job . Theyre inconsiderate , they lie and ignore you. And they have too many people in there that Dosent know what theyre doing instead of knowing what to do . Ive been in pain for 2 months Ive went there numerous of times to get them to simply transfer my information , they tell me that theyll do it and its still not done . They need to train theyre office clerks to be more welcoming and professional because it just seems as if all of there employees hate t... read more

Dominiquia D 

on BBB

a year ago

I switched my kids dentist 2 months ago I chose topaz to be their dentist I even had helped with their insurance to Set the first appointment remind you everything was good to go appointment set I get a cancellation the day of the appointment cool I scheduled another one not to mention scheduling a ride to no transportation so the second time the exact same thing my appointment is canceled this the second time I have had to schedule a ride and my appointment is canceled the day of then I called to try and schedule the Third ... read more

Kenneth W 

on BBB

a year ago

This dental office is lazy. They never hardly answer the phone even if you get the call center to contact them. If you leave a message for them they never return your call. The one time out of 20 you get Ortho. You have to work for them. You have to give them their branch partner phone number. You have to find out information from the branch they could just call and get the info themselves. I had a very bad experience with these people. 

MELISSA P 

on BBB

a year ago

I would not recommend this place to a dead person. You can't get ahold of the office for emergency appointments. You get the call center. The violate HIPPA ALL the time. I have been given someone else's paperwork, they sit in the room where you child is watching You tube videos instead of taking care of the child. Then they miss things and you have to try and get them to fix their mistake. WORSE DENTIST OFFICE AROUND . IF MY CHILD DID NOT HAVE BRACES SHE WOULD NOT BE THERE, THEY WAS FINE WHEN IT WAS KOOL SMILES BUT NOW THEY ... read more

Adrian L 

on BBB

a year ago

Awful establishment. Wait times for appointments are outrageous; however, they want to charge you for visits that they cannot uphold. **** *******, the manager, needs to be fired. Has no compassion for patients. She belittles them and speaks to them as if they are a bother to her! 

Court D 

on BBB

a year ago

Ive tried to make an appointment four times. The first time the representative told me that someone would call me back to schedule an appointment and no one ever called me back. The second time I tried to make an appointment I was hung up on. The third time I tried to make an appointment I received an email stating that Pine dentistrys email addresswas invalid. The fourth time I tried to make an appointment I tried to speak with a supervisor and she kept the phone on speaker so that I couldnt hear what she was saying. 

Hen B 

on BBB

a year ago

I wish I could give ***** ****** at Sutton Dental in New Britain CT a negative star review. I've heard of her alleged racism but have never experienced until now. My family has been going here for quite some time and I have minors that I accompany. You can never be too careful. This [expletive] tells me I can't be in the room with my 10 yr old!! This lady is nasty, inside and out. Please stay far from this pretendist. 

David B 

on BBB

a year ago

*****. Never go here. Waited an hour and a half just to be seen, put with a new doctor I've never met, that just started today to do a procedure on me. Another woman was stating that they have been lying to her and changing her appointment times without her consent or notifying her. Awful. 

Liz M 

on BBB

a year ago

DO NOT DO BUSINESS WITH THIS COMPANY. I would give 0 stars if allowed. This company has shoddy business practices. They wait months to process checks for payments and continue to bill you as if you havent paid. When you call about over payment issues, they put you on hold, then hang up or say they will look it up and call you back.